Part-time Chat Specialist – Automotive Industry Expertise and Customer Service Excellence
At arenaflex, a leading provider of innovative solutions for the automotive industry, we are seeking a highly motivated and customer-focused Part-time Chat Specialist to join our team. As an Inbound Chat Specialist, you will play a vital role in representing our automotive dealer clients favorably, engaging in online conversations with customers, and turning conversations into leads that help our clients generate revenue.
About arenaflex
arenaflex is a dynamic and fast-paced organization that values innovation, customer satisfaction, and teamwork. Our company is committed to delivering exceptional solutions that transform the customer experience in the automotive industry. With a strong presence in the market, arenaflex is a leader in providing cutting-edge software, services, and forms to help dealerships achieve better results.
Responsibilities
As a Part-time Chat Specialist, you will be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarizing interactions based on customer needs for client review
- Developing and maintaining a knowledge base of the evolving products and services
- Collaborating with our team to ensure seamless communication and exceptional customer service
Qualifications
To succeed in this role, you will need:
- Previous experience in retail customer service or the automotive industry (not necessary but preferred)
- Basic internet and window-based computer skills
- Strong ability to multitask, with gaming experience being a plus
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
Requirements
To be considered for this role, you must:
- Be able to work 4-hour time blocks daily
- Attend 4 weeks of training full-time, Tuesday-Saturday, between the hours of 10:00 AM - 6:30 PM CST
- Be able to work a minimum of 20 hours per week
- Have flexible scheduling after completion of training
- Be able to type at least 35 WPM, with 40 and above being preferred
Benefits
As a Part-time Chat Specialist at arenaflex, you will enjoy:
- Comprehensive training programs to enhance your skills and knowledge
- Access to our state-of-the-art facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
- A dynamic and supportive work environment that values teamwork and customer satisfaction
What We Do at arenaflex
arenaflex is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. With products in over 70% of U.S. dealerships, arenaflex features the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction.
Join Our Team
If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer, and we welcome applicants of all ages and experience. Apply now to become a part of our dynamic team and contribute to our mission of delivering exceptional solutions that transform the customer experience.
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