Experienced Customer Service Associate – Delivering Exceptional Experiences at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! As an Experienced Customer Service Associate at arenaflex, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers every day.

About arenaflex

At arenaflex, we're more than just a company – we're a community of like-minded individuals who share a common goal: to make life a little better every day. With a rich history of innovation and a commitment to excellence, we've built a reputation for delivering exceptional products and services that exceed our customers' expectations. And it all starts with our people – our talented, dedicated, and passionate Associates who are the heart and soul of our organization.

Job Summary

As an Experienced Customer Service Associate at arenaflex, you'll play a critical role in delivering an exceptional customer experience that supports our vision to fulfill lives every day. You'll work in support of our store management team to facilitate and perform a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. If you're a team player with excellent communication skills, a passion for customer service, and a commitment to excellence, we want to hear from you!

Principal Duties

* Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.

• Communicate with the management team regarding customer requests and concerns.
• Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
• Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
• Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
• Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times. Ensure coffee thermals are filled and working properly.
• Ensure the proper execution of assigned foodservice and beverage programs and procedures.
• Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
• Follow proper coding procedures. Check expiration codes, face, and inspect all items. Pull expired items, document, and discard.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
• Complete other tasks as assigned by store management.

Essential Functions

* Ability to work well individually as well as in a team environment

• Good communication skills
• Excellent customer service skills
• Ability to learn FSRA process and procedures and demonstrate on a daily basis
• Ability to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
• Must be able to lift and carry up to 35 lbs
• Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
• Must be at least 16 years old
• Must have reliable transportation
• Must wear slip-resistant shoes at all times
• Must be able to tolerate exposure to cleaning products

Basic Qualifications

* Pursuit of or high school diploma or equivalent, preferred

• Prior food service and/or customer service experience preferred

Why Join arenaflex?

At arenaflex, we're committed to providing a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to help you achieve your goals. Some of the benefits you can expect as an Experienced Customer Service Associate at arenaflex include:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Flexible scheduling and work-life balance
• Discounts on arenaflex products and services
• Access to exclusive employee benefits and perks
• A dynamic and supportive work environment that's committed to excellence

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! To apply for the Experienced Customer Service Associate position at arenaflex, please submit your application through our website or by contacting our Associate Service Center at [email protected] or 1-800-444-9292. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We maintain a work environment in which Associates are treated fairly and with respect, and in which discrimination of any kind will not be tolerated. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. Apply for this job