Experienced Ramp Agent (Customer Service Agent) - MSP at arenaflex

Job Summary:

Join the arenaflex team as an Experienced Ramp Agent (Customer Service Agent) - MSP, where you will play a vital role in ensuring the safe and timely transportation of cargo and baggage. As a key member of our airport customer service team, you will be responsible for loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while maintaining a high level of customer satisfaction. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of air transportation services, committed to delivering exceptional customer experiences while maintaining the highest standards of safety and efficiency. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our ranks. As an Experienced Ramp Agent (Customer Service Agent) - MSP, you will be part of a dynamic team that is dedicated to excellence and innovation.

Key Responsibilities:

As an Experienced Ramp Agent (Customer Service Agent) - MSP, your key responsibilities will include:

• Safely loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections and efficient operations.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather-related incidents.
• Operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion, while maintaining a high level of safety and efficiency.
• Operating baggage scanners and computers to ensure accurate routing of baggage to the customer's destination.
• Providing exceptional customer service to passengers and airline staff, while maintaining a positive and professional demeanor.
• Collaborating with other team members to ensure seamless operations and efficient communication.

Work Environment and Schedule:

As an Experienced Ramp Agent (Customer Service Agent) - MSP, you will work in a fast-paced airport environment, with varying shifts and schedules to meet operational needs. Shifts may range from early morning to overnight, with a minimum of 20 hours and a maximum of 40 hours per week, based on seniority.

Benefits and Perks:

arenaflex offers a comprehensive benefits package to support your physical, emotional, and financial well-being. As an Experienced Ramp Agent (Customer Service Agent) - MSP, you will enjoy:

• Competitive salary, with regular pay increases through 10.5 years of service.
• Industry-leading profit-sharing program and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed:

To be successful as an Experienced Ramp Agent (Customer Service Agent) - MSP, you will need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge:

While not required, the following qualifications will give you a competitive edge:

• N/A

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us:

If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job