Experienced Customer Service Representative – Home-Based Collections Specialist

Join arenaflex, a Fortune 50 corporation, in revolutionizing customer service with a focus on collections and account management. As a Home-Based Sr. Specialist in Collections, you will be part of a dynamic team that prioritizes relationships, growth, and excellence.

About arenaflex

arenaflex is a leading retailer with over 400,000 team members worldwide, known for its iconic brand and commitment to making a positive impact in the communities we serve. Our mission is to help all families discover the joy of everyday life, and we prioritize relationships, growth, and excellence in everything we do. As a Fortune 50 corporation, we invest in our team members, providing them with opportunities for growth, development, and success.

The Target Enterprise Services (TES) Organization

The TES organization is at the forefront of innovation, driving conversations with customers and team members alike. From customer service specialists and product designers to supplier managers and financial and team member analysts, TES encompasses various key and high-visibility areas that elevate and nurture arenaflex's exceptional reputation. We cultivate loyalty and satisfaction through exceptional service and support, fostering a culture of responsive, informed, and dedicated providers – from the inside out – through company services our team members can rely on.

TES Service Facilities

TES has multiple service facilities focused on delivering an exceptional experience with every touch and providing fast and seamless resolution of issues on behalf of our customers and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing every interaction with that signature arenaflex service that customers and team members alike have come to expect.

Job Responsibilities

As a Home-Based Sr. Specialist in Collections, you will:

• Interact with customers and negotiate bill arrangements for both inbound and outbound collections.
• Provide a arenaflex-branded interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and supplying suitable plausible solutions.
• Responsible for genuine expertise and adhering to all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections.
• Demonstrate problem-solving skills through probing or making recommendations for handling exceptional account situations (e.g., bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
• Work in a multi-media environment (emails, phone calls, chat messages, and letters) that's fast-paced and requires prioritization of work accordingly.
• The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs.

Requirements

* High School Diploma or GED

• Ability to work a flexible schedule, including nights, weekends, and holidays
• 1-2 years of prior customer experience or customer service experience
• Ability to interact with customers, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
• Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience handling escalated customer complaints
• Ability to apply various facts and reasserts to respond to questions, identify issues, and accurately resolve customer problems
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
• Access to a home workspace that is free from noise distractions to perform the role
• Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
• Ability to securely lift and carry up to 25 pounds of equipment

Benefits and Perks

As a team member at arenaflex, you will enjoy a range of benefits and perks, including:

• Competitive hourly rate of $18/hour
• Comprehensive health benefits for eligible team members and their dependents
• 401(k) plan with company match
• Employee discount
• Quick-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

Why Join arenaflex?

At arenaflex, we prioritize relationships, growth, and excellence in everything we do. We offer a dynamic and supportive work environment, opportunities for growth and development, and a range of benefits and perks to support your well-being and success. Join our team and be part of a company that is committed to making a positive impact in the communities we serve.

How to Apply

If you are a motivated and customer-focused individual with a passion for collections and account management, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to register as a candidate and submit your application.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job