Experienced Healthcare Customer Service Representative – Remote Opportunity for Tennessee Residents

At arenaflex, we're passionate about delivering exceptional customer experiences that make a meaningful difference in people's lives. As a global leader in digital business services, we're committed to helping the world's best brands streamline their business in sustainable and innovative ways. With a global scale and local presence, we're dedicated to supporting our communities, clients, and the environment.

About arenaflex

arenaflex is a global, digital business services company that empowers businesses to thrive in a rapidly changing world. With over 500,000 inspired and passionate people speaking more than 300 languages, we're a force for good in the communities we serve. Our commitment to innovation, customer satisfaction, and employee well-being sets us apart as a leader in our industry.

Benefits of Working with arenaflex

* Paid Training to help you succeed in your role

• Competitive Wages that reflect your value to our team
• Comprehensive Benefits Package, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to support your overall well-being

Teleperformance and You

At arenaflex, we believe that our people are the key to our success. We're committed to creating a collaborative and engaging work environment where you can grow, learn, and thrive. As a Healthcare Customer Service Representative, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll have the opportunity to interact with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping you achieve your career goals and reach your full potential.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries via phone, email, chat, and social media
• Calmly resolving and de-escalating any issues that arise
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling when required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that we do. To be considered for this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 words per minute
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, you'll need:

• A reliable internet connection with a minimum download rate of 25.0 MBPS and upload rate of 10.0 MBPS
• An ISP with no packet loss and a ping under 30MS
• A clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.

arenaflex is an Equal Opportunity Employer

We're committed to creating a workplace that's inclusive and diverse. We welcome applications from people of all backgrounds and perspectives.

How to Apply

To be considered for this role, please create a profile, apply to the position, and take the assessments using the link below. https://careersus-arenaflex.icims.com/jobs/59641/healthcare-customer-service-representative---remote/job?mode=view

Job Details

* Job Type: Full-time

• Pay: $14.75 per hour
• Expected hours: 40 per week
• Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Schedule: 8-hour shift
• Location: Tennessee (Required)
• Work Location: Remote

Apply for this job