Experienced SEO Customer Support Specialist – Digital Marketing Solutions

At arenaflex, we're on a mission to empower businesses worldwide by providing cutting-edge digital marketing tools and SEO solutions. As a fast-growing SaaS organization, we're constantly innovating and pushing the boundaries of what's possible in the digital landscape. We're now seeking a highly skilled and self-sufficient SEO Customer Support Specialist to join our team and help propel our growth.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's passionate about making a positive impact on the world. We're committed to delivering best-in-class services and software that help businesses thrive in the digital age. Our team is made up of diverse professionals who share a common goal: to be a part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it.

Our Culture

At arenaflex, we believe that work should be an enjoyable and rewarding experience. That's why we've created a culture that's collaborative, innovative, and inclusive. We're a team that's passionate about learning, growing, and pushing boundaries. We're not just coworkers; we're like a squad that's always got each other's backs. We're big on being real with each other, fostering trust and understanding, and assuming positive intent in all our interactions.

Our Core Values

We're guided by five core values that reflect our commitment to excellence, innovation, and teamwork: 1. Collaborative and Highly Engaged: We're a team that's always got each other's backs. We're big on being real with each other, fostering trust and understanding, and assuming positive intent in all our interactions. 2. Embodying Excellence: We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence. 3. I Can Figure It Out/Google It Attitude: We're a crew of go-getters, always ready to tackle challenges head-on. While we thrive on collaboration, we're also no strangers to taking the reins and finding solutions independently. 4. Innovative: We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. 5. Student Mentality: We dedicate ourselves to uplifting each other and pushing arenaflex onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions.

Why Join arenaflex?

We're proud to be recognized by national and local industry leaders as a top workplace. We've been named to the Inc. 5000 List of the Fastest-Growing Companies in America, Nevada's Top Workplaces, Best New Ideas, Best Start-Up Agency (U.S. Search Awards), Top B2B Companies (Clutch), Inc's On The Rise and Best Places to Work (Inc. Magazine), and Great Place to Work Certified (Great Place to Work).

Job Responsibilities

As an SEO Customer Support Specialist at arenaflex, you'll be responsible for:

• Attending daily scrums to stay up-to-date on product development and customer needs
• Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more
• Communicating with clients on live chat/our virtual office to help solve problems and answer questions
• Developing and applying testing processes for new and existing products to meet client needs
• Leading product demos + customer onboarding calls with clients
• Discussing product issues with the team
• Adapting to the role as needed

Requirements

To be successful in this role, you'll need:

• Proven experience in a customer success or client services role, preferably within a SaaS or technology environment
• Solid understanding of SEO principles and practices
• Strong technical aptitude and the ability to quickly learn new software
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts
• Ability to create engaging and informative training materials, including Loom video tutorials
• Proactive problem-solving skills and a passion for helping customers succeed
• Fluency in written + verbal English

Benefits

As an SEO Customer Support Specialist at arenaflex, you'll enjoy:

• 11 Days Vacation + Christmas Day + New Years Day paid off
• A competitive salary of $2,000USD/monthly
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A comprehensive benefits package, including health insurance, retirement plan, and more

How to Apply

If you're a motivated and customer-focused individual who's passionate about digital marketing and SEO, we want to hear from you! Apply now to join our team and be a part of a company that's changing the world. Apply for this job