Property Operations Manager

DESCRIPTION COMPANY OVERVIEW The Luxus Group is a family-owned and operated property management and real estate development firm based in Sherwood Park, Alberta. In 2007, we launched our first division: Luxus Vacation Properties. This standout brand is dedicated to providing exceptional hospitality in the world’s most sought-after destinations, offering guests a blend of luxury and adventure. Luxus Culture At Luxus we pride ourselves on having a unique, high-performance culture that is fun, collaborative and supportive. The Luxus Culture is best described through its six core values, which are: ❖ Excellence: we deliver our best, every day ❖ Positivity: we lead with optimism and stay open to possibility ❖ Integrity: we always do the right thing ❖ Determined: we are motivated to achieve our goals ❖ Innovative: we lead with vision to deliver the extraordinary ❖ Family: we embrace the family spirit Our talented team members are truly dedicated to helping clients see new places, try new experiences, and build lasting memories with their families and friends. As an employer, we are committed to supporting our team members with these same experiences by encouraging (and funding) their professional development and personal health & wellness. Looking ahead to the next five years and beyond, Luxus Vacation Properties is positioning itself to become a leader in the luxury short-term rental (STR) space, using our 19 years of experience to expertly manage a hotel-quality experience with our trusted brand in this rapidly expanding market. POSITION SUMMARY Luxus Vacation Properties is seeking a leadership minded Property Operations Manager to oversee day-to-day operations across our global portfolio of luxury vacation homes. This role is ideal for a hands-on leader who thrives on building strong relationships while driving operational excellence. You’ll work closely with Property Coordinators, vendors, homeowners, and guests to ensure seamless property management and consistently high standards. As a coach and mentor, you’ll lead and develop the Property Coordinator team, leading by example to foster a culture of accountability, collaboration, and growth. Balancing empathy with performance, you’ll oversee property onboarding, streamline workflows, and ensure every home and guest experience reflects the elevated service and attention to detail that define the Luxus experience. This is a unique role with a one year commitment and the potential for a longer tenure and growth with the company. Opportunities for continued employment or transition into another role based on business needs and performance will be considered. Please note applicants must be located in North America. RESPONSIBILITIES

• Lead, coach, and mentor a team of Property Coordinators, supporting professional growth and consistent performance.
• Collaborate regularly with Homeowner and Guest Service Managers to ensure clear communication, consistent property upkeep, and alignment on operational priorities.
• Utilize company systems, including Breezeway and Guesty, to manage operations efficiently and maintain accurate property records.
• Partner with the Sales team to support property audits and develop accurate property setup estimates.
• Plan, coordinate, and execute property setup trips in a cost-effective manner that aligns with homeowner expectations and budget considerations.
• Research, recruit, and onboard qualified, market-specific Residence Managers and vendors, negotiating contracts aligned with local standards and industry best practices.
• Continuously identify and implement operational efficiencies and cost-saving opportunities at both the market and individual property level.
• Support Property Coordinators in ensuring vendor and contractor invoices are accurate, approved, and processed for timely payment.
• Contribute to the development and execution of company-wide operational initiatives and strategic improvements.
• Lead the training and onboarding of all new Operations team members.

QUALIFICATIONS Required

• Minimum 3 years of experience in the short term rental / vacation rental industry
• Proven leadership / team management experience
• Flexibility to travel periodically within North America and Latin America
• Strong English written and verbal communication skills
• The ability to work independently and manage multiple priorities in multiple markets
• Must be located in North America

Preferred Qualifications

• Experience with Breezeway and Guesty platforms
• Working knowledge of basic accounting principles (ie: debits/credits, financial statements, reconciliations)

COMPENSATION & BENEFITS Annual Salary: $55,000 - $65,000 Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Retirement Benefits (after 12 months of employment)
• Long Term Disability
• Short Term Disability

Schedule: Full Time, Monday to Friday 830am - 430pm with some after hours support as needed Location: Remote, Anywhere in the USA Apply tot his job Apply To this Job