Licensed Social Worker, Optum Serve - Remote

About the position For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum Serve is dedicated to serving our nation's military and Veterans. We have the honor to support federal agencies in their efforts to advance the United States health care system and improve the overall health and well-being of all those who serve or have served our country. Our health services are designed to help everyone live healthier lives. As a Licensed Social Worker with Optum Serve, you will support the Case Management department by identifying and utilizing resources to optimize member quality of life; assist with department needs and daily social service requests; provide opportunities and tools for department staff to support members; build and develop relationships with professionals working with members in the national program as well as the New York program; possess the ability to shift focus rapidly and multitask while maintaining a professional demeanor to meet member and staff needs; work with individuals from various backgrounds including educational, socio-economical, and cultural; assess World Trade Center Members’ responses on surveys and interviews telephonically to determine their current state of mental health; and educate on behavioral health treatment options and resources available within their World Trade Center benefits. This position requires an active Social Work license and the ability to obtain New York licensure if not already licensed in the state. Application fees and filing costs will be paid for by UHG. The schedule is Monday - Friday, 8am to 5pm CST. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Responsibilities

• Remain up to date with the contract requirements
• Familiar with locating resources in communities across the country and territories
• Maintain resources information for department staff
• Provide information on and refer World Trade Center Members to their local agencies to assist with social benefits
• Assist World Trade Center members in completion of forms (workers compensation, disability, etc.)
• Prepare and assist with written case summaries
• Develop and maintain relationships with the Social Workers and New York Program key personnel
• Assist, as needed, with department tasks generally assigned to other department team members
• Assess World Trade Center Members’ behavioral health status
• Educate World Trade Center Members on behavioral health treatment options and resources as appropriate
• Handle Behavioral Health emergency situations that arise
• Document telephonic interaction assessment in internal database (MedNet) as needed

Requirements

• Active, unrestricted Licensed Social Worker in state of residence
• Ability to obtain Social Work license in New York if not currently licensed
• 2+ years of experience working with individuals in crisis
• Experience with Microsoft Office programs
• Ability to work Monday - Friday, 8am - 5pm CST
• Dedicated, distraction-free workspace / home office and reliable high speed internet at home

Nice-to-haves

• National Career Readiness Certificate
• Trauma certification
• Experience with identification, diagnosis, or treatment of Post-Traumatic Stress Disorder (PTSD)
• URAC/ISO experience/knowledge
• Case Management experience
• MedNet proficiency
• Demonstrated familiarity with general government forms and programs (particularly Worker’s Compensation)
• Willingness to take on new projects
• Ability to identify department needs related to training and efficiency
• Ability to recognize individual strengths and weaknesses while adapting training needs to fit individual requirements
• Demonstrated excellent organizational and multi-tasking abilities
• Proven effective interpersonal, communication, and problem-solving skills
• Ability to maintain a calm, supportive attitude during crisis or potential crisis situations
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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