[Remote] Senior Product Strategy & Operations Manager

Note: The job is a remote job and is open to candidates in USA. Canary Technologies is a rapidly scaling company revolutionizing the hospitality industry with its AI-powered software. The Senior Product Strategy & Operations Manager will be responsible for managing the analytics infrastructure, facilitating cross-functional processes, and ensuring operational efficiency across various teams.

Responsibilities

• Own Canary's US analytics infrastructure: audit and improve data pipelines, dashboards, and reporting to ensure accuracy, freshness, and trust across Product, CS, and GTM stakeholders
• Build and maintain executive-ready dashboards and KPI frameworks that drive weekly business reviews, OKR tracking, and board-level reporting
• Lead operational cadences that connect product execution to business outcomes: sprint reviews, launch readiness, post-mortems, and cross-pod planning
• Collaborate with Product Leads and PMs to instrument new features, define success metrics, and deliver launch reporting that informs iteration
• Quantify operational improvements and communicate impact clearly to leadership. Build measurement frameworks that become organizational standards
• Inform product strategy and roadmap prioritization through data-driven analysis, competitive intelligence, and customer insights that sharpen the team's bets
• Shape cross-functional planning processes (quarterly OKR setting, monthly business reviews, annual planning) that translate strategy into measurable team commitments
• Identify systemic inefficiencies across product operations and propose scalable solutions, whether through tooling, process design, or automation

Skills

• 5+ years in product operations, strategy & operations, analytics, or a related role, ideally in B2B SaaS or technology
• SQL skills and hands-on experience with BI and analytics tools (Looker, Tableau, Omni, or similar) to build dashboards and data models
• Track record of owning KPI frameworks, building reporting cadences, and driving data-informed decisions across multiple stakeholders
• Strong operator with excellent program management skills, bias for action, and ability to drive complex initiatives from strategy through execution
• Excellent written and verbal communication. Able to present complex analyses to non-technical audiences and build buy-in for operational changes
• Comfortable working across functions (Product, CS, Sales, Marketing) in a fast-paced, high-growth environment with evolving priorities
• Experience in hospitality tech, enterprise SaaS with strategic accounts, or building product analytics at a growth-stage company

Benefits

• Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
• Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
• Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
• Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
• Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

Company Overview

• Canary Technologies provides a digital guest management platform for hotels streamlining check-in, messaging, payments, and upsells. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.canarytechnologies.com.

Company H1B Sponsorship

• Canary Technologies has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 1 in 2023, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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