Experienced Full Stack Customer Success Engineer – Healthcare Data Exchange and Integration
At arenaflex, we're revolutionizing the healthcare industry by providing access to actionable patient data, supporting a diverse set of clinical use cases, and improving outcomes across the country. As a Client Success Engineer, you'll play a crucial role in delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support. If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we want to hear from you!
About arenaflex
arenaflex is a leading healthcare technology company that has been at the forefront of health information exchange since its founding in 2014. We're one of the five original organizations approved as a Qualified Health Information Network (QHIN) and the only QHIN to also be designated as a Qualified Health Information Organization (QHIO). Our mission is to create a healthcare system with effective health information exchange, where data is meaningful and delivered when and where it's needed.
What You Will Do at arenaflex
As a Client Success Engineer, you'll be responsible for delivering exceptional value to our customers throughout their entire journey. Your key responsibilities will include:
- Customer Engagement: Partner with the sales team during the pre-sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs.
- Implementation: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions.
- Technical Support: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other Healthcare-related data exchange protocols.
- Customer Training: Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows.
- Project Coordination: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience.
- Product Feedback: Gather and communicate customer feedback to the development teams to help shape future product enhancements.
What You Bring to the Role
To succeed in this role, you'll need to bring the following skills and experience:
5+ years of experience
working in healthcare IT, customer success, or a related role.
Experience working with RESTful and/or SOAP APIs
to integrate and automate workflows.
Knowledge of Internet Security protocols and implementations
, including TLS, mutual TLS, OAuth, IPSEC, and SFTP.
Experience with Project Management
.
Strong knowledge of healthcare data standards
, including HL7 v2, FHIR, IHE, and CDA.
Experience with Mirth (or other integration engines)
is a plus.
Proven ability to work with both technical and non-technical stakeholders
.
Excellent communication and interpersonal skills
to build trust and rapport with customers.
Ability to manage multiple projects and priorities
in a fast-paced environment.
Problem-solving mindset
with a focus on delivering customer value.
What You Will Love About arenaflex!
* Market-based approach to pay: We take a market-based approach to pay, and the base salary range for this role is $122,000 to $145,000, based on experience and geography.
- Remote work: This is a remote role, allowing you to work from anywhere.
- New hire stock option grant: You'll receive a new hire stock option grant to help you grow your wealth.
- 401(k) plan with discretionary annual matching: We offer a 401(k) plan with discretionary annual matching to help you save for your future.
- Medical, dental, and vision insurance: We provide comprehensive medical, dental, and vision insurance to keep you and your loved ones healthy.
- Short-, long-term disability, life insurance, and mental health & wellness support: We offer a range of benefits to support your physical and mental well-being.
- Unlimited PTO plus 12 Holidays: You'll have unlimited PTO plus 12 Holidays to relax and recharge.
Paid parental leave
(up to 12 weeks): We offer paid parental leave to help you balance work and family responsibilities.
- Monthly stipend for phone and internet: We provide a monthly stipend for phone and internet to help you stay connected.
Stipend for home office equipment
(we provide the laptop): We provide a stipend for home office equipment to help you stay productive.
- Annual learning & development reimbursement: We offer annual learning & development reimbursement to help you grow your skills and knowledge.
Our Commitment to Diversity and Inclusion
At arenaflex, we're committed to creating a diverse and inclusive workforce that reflects the communities we serve. We believe that a diverse workforce is a strength, and we're dedicated to building a culture that values and celebrates differences. We're an equal opportunity employer, and we welcome applications from candidates of all backgrounds.
How to Apply
If you're passionate about healthcare technology and customer success, and you're looking for a challenging and rewarding role, we want to hear from you! Please apply to this job through our website, and we'll be in touch to discuss your application.
Important Note
Please be aware of job scams and only contact us from our @arenaflex.com email address. We'll never ask you for money or to purchase items such as a laptop to work with us. If your resume has your home address listed, we recommend replacing it with just a city and state. Apply for this job