Manager-Compliance - AML Investigations

About the position At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express’s US Investigations Unit (USIU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC). USIU provides oversight and support for global financial crimes investigations. In partnership with teams across the financial crimes’ organization, USIU develops and implements transaction monitoring rules, reports, and other tools to detect potential criminal activity. They investigate suspicious financial behavior and, when necessary, file Suspicious Activity Reports (SARs) with the Financial Crimes Enforcement Network (FinCEN) or refer cases to internal compliance partners for global reporting. USIU plays a vital role in ensuring compliance with key regulations, including the Bank Secrecy Act (BSA) and the USA PATRIOT Act. They also support law enforcement by providing critical information to combat money laundering, terrorist financing, credit card fraud, identity theft, and other financial crimes. The Major Case Investigations Manager will lead a team of analysts responsible for conducting complex investigations involving matters such as Human Trafficking, Arms Proliferation, Trade Based Money laundering, Wildlife Trafficking, Terrorist Financing, and Public Corruption. In addition, they will partner closely with other financial institutions and law enforcement to share knowledge, trends and typologies that assist law enforcement and mitigate financial crime risks. The successful candidate must have excellent investigative, communication, and time management skills, the ability to effectively manage change and collaborate with internal and external stakeholders.

Responsibilities

• Lead a team of investigations analysts conducting complex AML investigations, including providing training and coaching, monitoring team and individual performance, and supporting team dynamics.
• Conduct case reviews and investigations, including filing Suspicious Activity Reports (SARs), to ensure compliance with policies and procedures as well as timeliness of individual work product.
• Identify and assess potential money-laundering risks and behaviors associated with financial crimes and criminal activity.
• Analyze large quantities of information, identify trends and opportunities, and manage in an ever-changing environment.
• Work closely with the other leaders to manage change, including building or simplifying processes, identifying potential improvements, and implementing solutions.
• Develop and maintain adequate and up-to-date knowledge of the financial crime environment for yourself and ensure proper awareness for all team members.
• Liaise with law enforcement, other financial institutions, and industry groups.

Requirements

• Bachelor’s/University degree or equivalent experience
• 6+ years of experience in BSA-AML compliance, investigations, law enforcement, the legal field, audit, or in the broader financial services industry.
• Experienced leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities.
• Extensive experience in conducting financial crime investigations.
• Deep understanding of criminal typologies associated with a wide array of financial products and services.
• Strong knowledge of global AML/CTF/ABC Regulations (BSA, US PATRIOT Act).
• Ability to manage multiple projects simultaneously and collaborate with Amex business, legal, and compliance partners.
• Must possess effective oral communication and excellent writing skills, including the ability to present and summarize information for senior leaders.
• Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes.
• Ability to influence, gain support, and resolve conflict.
• Ability to handle sensitive information in a confidential and professional manner.

Nice-to-haves

• Direct people leader experience.
• Strives for excellence and is willing to take on additional responsibilities to produce outstanding work.
• Master’s Degree or other advanced degree
• Experience in SQL and statistical programming (SAS, Python or R) is a plus
• CAMS and/or CFE certified or equivalent

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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