Experienced Full Stack Business Operations Associate – Gainsight & Salesforce Optimization (Remote Eligible)
Join arenaflex, a leading innovator in the healthcare industry, as we strive to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our Business Operations team is at the forefront of driving insights and impact across Customer Success, and we're seeking a highly skilled and motivated individual to join our ranks as a Business Operations Associate.
About arenaflex
arenaflex is a dynamic and innovative company that's revolutionizing the healthcare experience. Our mission is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We're a company that values innovation, collaboration, and a passion for making a difference in the lives of our customers and employees.
Our Company Culture
At arenaflex, we believe that our company culture is one of our greatest strengths. We're a team of vibrant and talented individuals who are passionate about our work and committed to making a positive impact. We foster an environment where every employee feels comfortable bringing their best selves to work, and we're proud of our diverse and inclusive culture.
Job Responsibilities
As a Business Operations Associate, you'll play a critical role in driving service excellence for the Customer Success Management organization. Your responsibilities will include:
* Scoping and implementation of new features in Gainsight and Salesforce to optimize and scale
* Partnering with Business Operations leadership and divisional leadership to identify opportunities to drive Gainsight process efficiency and quality
* Driving consistency in tools and processes across service lines
* Continuously evaluating opportunities to simplify and automate operational processes
* Partnering with the business to identify opportunities to reduce operational work from client-facing teams
* Facilitating the successful implementation of new programs and processes within your stakeholder organizations
* Leading and supporting ad hoc projects and analyses aimed at improving operational performance and business outcomes
* Scoping out and designing operational support activities for new business lines
* Creating and maintaining supporting documents and collateral that enable stakeholders
* Ensuring the timeliness and accuracy of operational activities supported by the Business Operations team
* Aligning tactical work, processes, and systems across all services tiers within Customer Success
* Supporting the maintenance and data integrity of Gainsight system
* Developing and monitoring accountability frameworks to ensure the business continues to follow best practice
* Becoming a go-to expert on Customer Success data and goals
* Partnering with other key operational teams to optimize current processes and deliver on high-quality operational support
Typical Qualifications
* 1+ years of recent Gainsight administration experience required (UX, Rules, Journey Orchestrator, Success Profiles, CTAs, Schedules, APIs, Dashboards and Reporting)
* 2+ years of Salesforce administration experience preferred
* Proficiency in analytics/Excel
* Bachelor's degree in a relevant field
* 2+ years of related professional experience (Process Improvement, Project Management, Change Management, Operations)
* Experience designing process and workflows via stakeholder management
* Familiarity with business systems and understanding of data reporting tools
* Comfort working and multi-tasking in a fast-paced, dynamic environment with the ability to adapt to changing priorities
* Healthcare industry experience preferred, but not required
What We Offer
* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative company that's making a difference in the lives of our customers and employees
* Collaborative and inclusive work environment
* Flexible work arrangements, including remote work options
* Professional development opportunities, including training and mentorship
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
* A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan
Equal Employment Opportunity
arenaflex is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
How to Apply
If you're a motivated and experienced professional who is passionate about making a difference in the lives of our customers and employees, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Why Join arenaflex?
At arenaflex, we're passionate about creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture is built on innovation, collaboration, and a commitment to making a positive impact. We're a dynamic and inclusive team that values diversity and promotes a work-life balance.Our Benefits
* Competitive salary and benefits package * Opportunity to work with a dynamic and innovative company that's making a difference in the lives of our customers and employees * Collaborative and inclusive work environment * Flexible work arrangements, including remote work options * Professional development opportunities, including training and mentorship * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance * A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) planOur Culture
At arenaflex, we believe that our company culture is one of our greatest strengths. We're a team of vibrant and talented individuals who are passionate about our work and committed to making a positive impact. We foster an environment where every employee feels comfortable bringing their best selves to work, and we're proud of our diverse and inclusive culture.Our Mission
Our mission is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We're committed to making a positive impact in the lives of our customers and employees, and we're passionate about innovation, collaboration, and excellence.How to Apply
If you're a motivated and experienced professional who is passionate about making a difference in the lives of our customers and employees, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!Join us at arenaflex and be part of a dynamic and innovative team that's making a difference in the lives of our customers and employees. Apply now and take the first step towards a rewarding and challenging career with us!