Experienced Customer Care Associate II - National General Lender Services

At arenaflex, we're not just a company - we're a team of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. As a Customer Care Associate II at arenaflex's National General Lender Services, you'll play a vital role in shaping the future of our organization and making a meaningful impact on the lives of our customers.

About arenaflex

arenaflex is a leading provider of specialty insurance products, including home, auto, and accident and health insurance. As a part of The Allstate Corporation, we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the insurance industry.

Job Summary

We're seeking an experienced and customer-focused individual to join our team as a Customer Care Associate II. In this role, you'll be responsible for providing exceptional customer service to our borrowers, contractors, and insurance adjusters regarding property damage claims. You'll be the face of arenaflex, delivering timely, accurate, and personalized support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities

As a Customer Care Associate II, you'll be responsible for:

• Meeting and exceeding arenaflex's Key Performance Indicators (KPIs)
• Building and maintaining relationships with Leadership and Team organizations
• Meeting and maintaining availability standards, schedule adherence, and attendance guidelines
• Updating records and note systems as required
• Developing and managing customer relationships and serving as a resource to customers
• Handling inbound telephone calls from borrowers, contractors, and insurance adjusters regarding property damage claims to resolve customer inquiries
• Delivering timely, accurate customer service to ensure the highest level of satisfaction

Education and Experience

* High School Diploma or GED (Preferred)

• 0-2 years of experience in customer service or a related field (Preferred)

Supervisory Responsibilities

This role does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

arenaflex offers a competitive compensation package, including:

• Hourly rate: $17.69 - 23.82 per hour, based on experience and qualifications

Why Join arenaflex?

At arenaflex, we believe that great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Work Environment and Company Culture

arenaflex is a flexible and inclusive work environment that embraces connection and belonging. We're proud to have received several inclusivity and diversity awards, demonstrating our commitment to empowering everyone to lead, drive change, and give back where they work and live.

Benefits

arenaflex is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact arenaflex's main office by phone at (336) 435-2000.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click on the link below to register as a candidate and take the first step towards joining our team. Apply Job!

Join the arenaflex Team

At arenaflex, we're not just looking for employees - we're looking for partners who share our vision and values. If you're passionate about delivering exceptional customer experiences and making a meaningful impact on the lives of our customers, we encourage you to apply for this exciting opportunity. Together, let's shape the future of arenaflex and make a difference in the lives of our customers. Apply for this job