Remote Client Success Manager

FORTA’S MISSION: Forta is clearing the path to quality healthcare, delivering the best possible outcomes with the utmost convenience. We continuously improve the patient journey and deliver personalized care by applying AI and machine learning. The first care vertical Forta is improving is autism ABA therapy. Care is difficult to access, and the delivery model must be reinvented to provide early access to families. 1 in 44 children [CDC, 2021] is diagnosed to be on the autism spectrum. We are looking for driven, innovative, patient-focused individuals to join our team as we reinvent the care and tools available to neuro-diverse families. LOCATION & COMMITMENTS: Department: Executive, Client Success Position Type: Full Time Location: Fully Remote Schedule: Monday to Friday - Weekend availability on demand to meet the needs of our clients WHO WE’RE LOOKING FOR: Forta is actively looking for a Client Success Manager who is passionate about expanding access to autism treatment, ensuring that clients and parents have a smooth therapy experience and maximizing their impact by achieving a high utilization rate. Our CSM will join Forta’s client success team and be responsible for building out processes and managing customer relations to ensure that clients who are interested in ABA therapy receive care. Together with other members of the Forta team, you will own client retention, ensure that clients are satisfied with the service we deliver, expand customer segments, and increase the revenue pipeline. You will be instrumental in achieving revenue goals. HOW SUCCESS WILL BE MEASURED IN THIS ROLE: Client retention over time, utilization of authorized hours, client satisfaction, and ability to navigate complex requirements to being reimbursed for services.YOUR DAY AT FORTA: By joining Forta, you will be part of a fast-paced startup that will require quick thinking and willingness to serve in a variety of roles while working collaboratively across departments. We are looking for someone who cares about the social impact Forta is driving and who also understands the needs of growing a business with a sense of urgency. Our CSM will spend their day problem solving for families and encouraging them through tasks, including parent training and meeting insurance requirements. Daily tasks will include reviewing your calendar and scheduling calls with parents, looking for issues that might have arisen via email and text, and ensuring that all areas of the pipeline are experiencing progress.

• Promote strong relationships with clients and engage in intense understanding and problem-solving behavior with parents.
• Manage customer relations and ensure that clients are connected with other areas of the organization;
• Demonstrate clear communication and collaboration across departments to ensure that clients are on the pathway to receiving quality care.
• Develop effective communication and commercialization strategies to drive revenue.
• Develop and monitor revenue pipeline and customer service, focusing on company growth and client retention strategies while implementing growth strategies.

WHAT YOU NEED TO SUCCEED:

• Bachelor's degree or equivalent and 2+ years working experience in a customer success role, with healthcare experience preferred.
• Exceptional written and verbal communication skills, including patience and tolerance of people with disabilities.
• Passion and excitement for the social impact Forta is driving.
• Intrinsic motivation with a strong sense of ownership;
• Excellent critical thinking and creative problem-solving skills.
• Flexibility and willingness to work in a fast-paced start-up environment

Benefits / Compensation:

• Pay: Estimated $50,000 USD/yearly
• 401(k) Retirement plan with Company match
• Fully remote position with flexible schedule
• Medical, Dental, Vision, FSA, Life, and Disability Insurance
• Company-paid holidays and generous flexible time off

FORTA’S CORE VALUES: Stay Curious – We choose to be thoughtful and playful as we solve tough problems Extreme Ownership – We believe the solution starts with taking responsibility in every situation. Bias for Effective Action – Our mantra is GET IT, WANT IT. We set clear next actions and don't hesitate. Customer Obsession – Leave each person better after every interaction. Forta is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Forta, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable – and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking – which is why we’re dedicated to adding new perspectives to the team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. Forta Inc. is a Drug Free Workplace/ EO employer – M/F/Veteran/Disability If this sounds like your next career move, we encourage you to apply. We are actively interviewing to find the right next person to join our team! Job Type: Full-time Pay: $50,000.00 per year Application Question(s):

• Are you comfortable working fully remote in a fast-paced startup environment?
• This role is Monday–Friday with occasional weekend availability to support client needs. Are you able to meet this schedule?
• Are you comfortable with the stated compensation range?

Work Location: Remote Apply tot his job Apply To this Job