Representative II, Customer Service Medical Documentation Specialist

Remote Hours: Monday - Friday 8:30am ET - 5:00pm ET What Contract and Billing contributes to Cardinal Health The Core Medical Documentation Representative role is centered around making sure all required medical documentation is complete and accurate so patient orders can move forward without delay. This includes contacting doctors’ offices, following up consistently, and ensuring we’ve obtained everything needed from insurance providers so equipment can be shipped and delivered on time.

• Demonstrates knowledge of financial processes, systems, controls, and work streams.
• Possesses understanding of service level goals and objectives
• Demonstrates ability to respond to non-standard requests from vendors and customers.
• Possesses strong organizational skills and prioritizes getting the right things done.

Accountabilities

• Physician interactions (verbal calls, clinical prescribing questions, diagnosis validation, outbound fax resolution, etc)
• Reviews and executes according to departmental SOPs for medical documentation
• High attention to detail
• Ability to multi-task in a fast paced work environment
• Achieve productivity measures and maintain standardized quality metrics
• Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external customers

Qualifications

• HS Diploma, GED or equivalent experience preferred
• Basic math skills preferred
• Medical and Healthcare experience preferred
• Call Center Experience preferred

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Anticipated hourly range: $15.75 per hour – $18.50 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 2/20/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Apply tot his job Apply To this Job