Experienced Senior Equipment Services Logistics Coordinator – Customer Service & Operations

At arenaflex, we are seeking an exceptional Senior Equipment Services Logistics Coordinator to join our dynamic team. As a key member of our operations department, you will play a vital role in ensuring the efficient and effective scheduling of our technicians, providing exceptional customer service, and driving organizational efficiency. If you are a highly organized, detail-oriented, and customer-focused individual with a passion for logistics and operations, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the beverage industry. Our mission is to deliver exceptional customer experiences, drive business growth, and foster a culture of innovation and collaboration. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and reach their full potential.

Job Summary

The Senior Equipment Services Logistics Coordinator will be responsible for coordinating the daily activities of our technicians, ensuring seamless communication with customers, sales teams, and other stakeholders. This role requires strong organizational skills, advanced communication skills, and the ability to multi-task against various deadlines. The successful candidate will be proficient in system application and navigation using multiple screens, with a strong understanding of logistics and operations principles.

Key Responsibilities

* Schedule and coordinate daily activities for 15+ technicians, ensuring efficient use of resources and minimizing downtime.

• Interface directly with Field Service Supervisors, customers, and sales teams to resolve scheduling exceptions, answer customer inquiries, and provide exceptional customer service.
• Identify gaps in schedules and provide input on technician capacity, recommending solutions to optimize resource allocation.
• Collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators, to resolve scheduling conflicts and ensure timely completion of service calls.
• Work in SAP to support service activities, manage parts ordering, and track inventory levels.
• Handle project-related work, including inventory support, planning for large order requests from sales, and processing returns.
• Ensure timely completion of service calls in accordance with service level agreements, researching and resolving ticket scheduling issues using complex systems.
• Monitor and respond to incoming requests and emails related to special projects, providing timely and effective solutions.
• Participate in strategic initiatives to drive organizational efficiency, identifying opportunities for process improvement and implementing changes to enhance productivity and customer satisfaction.

Requirements

* High school diploma or GED required.

• 1 to 2 years of experience in customer service or logistics/transportation, with a strong understanding of operations principles.
• Strong organizational skills, with the ability to multi-task against various deadlines and prioritize tasks effectively.
• Advanced communication skills, both verbal and written, with the ability to communicate complex information to customers and stakeholders.
• Intermediate skills in Microsoft applications, with proficiency in system application and navigation using multiple screens.
• Familiarity with SAP or similar applications is a plus.

Nice-to-Haves

* Experience in the beverage industry, with a strong understanding of our products and services.

• Familiarity with logistics and transportation principles, with a strong understanding of supply chain management.

Benefits

* Comprehensive health insurance package, including medical, dental, and vision coverage.

• 401(k) plan with company matching, providing a secure retirement savings plan.
• Paid time off, including vacation days, sick leave, and holidays.
• Life insurance, providing financial protection for you and your loved ones.
• Opportunities for professional growth and development, with training and education programs to enhance your skills and knowledge.

What We Offer

* A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer experiences.

• Opportunities for career growth and development, with a clear path for advancement and professional development.
• A comprehensive benefits package, including health insurance, 401(k), and paid time off.
• A competitive salary and bonus structure, with opportunities for performance-based incentives.
• A fun and inclusive company culture, with regular team-building events and social activities.

How to Apply

If you are a highly motivated and organized individual with a passion for logistics and operations, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills. We look forward to hearing from you! Apply Job! Apply for this job