Experienced Customer Service Associate – Delivery Station Liaison

Join arenaflex, a world-renowned e-commerce leader, in revolutionizing the customer experience through innovative logistics and customer support solutions. At arenaflex, we're committed to being Earth's most customer-centric company, and we're looking for exceptional individuals to join our team as Delivery Station Customer Service Associates. As a key member of our Customer Service team, you'll play a vital role in ensuring our customers receive their packages on time, as promised, and provide them with the best possible experience every time.

About arenaflex

arenaflex is a global leader in e-commerce, with a mission to innovate and provide best-in-class customer support as we expand our logistics products and services. We're a company that's making history, and we're just getting started. Our team is passionate, smart, and dedicated to building new products and services every day on behalf of our customers.

A Day in the Life

As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Whether it's rescheduling a delivery or resolving a delivery issue, you'll be the face of arenaflex, ensuring our customers get a great experience every time without having to contact us.

Key Responsibilities

As a Delivery Station Customer Service Associate, you'll be responsible for:

• Communicating with customers directly in-person, via phone, and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Requirements

* High School or equivalent diploma

• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching, and instant messenger tools
• Bachelor Degree or equivalent work-related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and Google Suite
• Experience with customer relationship management (CRM) software
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Delivery Station Customer Service Associate, you'll have opportunities to:

• Develop logistical and customer expertise that sets arenaflex apart
• Connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that empowers our employees to deliver the best results for our customers. Our team is passionate about making a difference in the lives of our customers, and we're committed to creating a work environment that's supportive, collaborative, and fun.

Compensation and Benefits

arenaflex offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $62,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. Apply Now! Apply for this job