Experienced Full Stack Learning Specialist – Japanese Language and Culture Expert for arenaflex Business Customer Service

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. To achieve this, we're seeking an experienced and highly skilled Learning Specialist with expertise in Japanese Language and Culture to join our Business Customer Service team. As a Learning Specialist, you'll play a critical role in developing and delivering effective training programs that boost the competencies of our customer service associates, ultimately enhancing their workplace performance and contributing to the success of our organization.

About arenaflex

arenaflex is a global leader in e-commerce, committed to being the most customer-centric company on earth. Our mission is to provide our customers with the best possible shopping experience, and we're looking for talented individuals like you to help us achieve this goal. With a diverse and inclusive workplace, we're proud to be an equal opportunity employer, committed to creating a culture that values and celebrates diversity, equity, and inclusion.

Job Scope

As a Learning Specialist, you'll be responsible for:

• Delivering Amazon orientation and new hire training to all job levels (virtually or in person) to ensure our customer service associates have the skills and knowledge they need to provide exceptional customer experiences.
• Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals and enhance their workplace performance.
• Analyzing performance data to identify gaps and proposing and delivering training interventions to meet/exceed improvement goals.
• Gathering training needs through performance data analysis, voice of business, and voice of associates sessions, and designing and delivering training interventions to address these needs.
• Maintaining and reporting data (e.g., trainee attendance, performance, and analysis) timely and accurately.
• Participating in call listening sessions and quality calibrations to stay up-to-date on updates and developments.
• Taking customer contacts every month to stay informed about the latest process updates and changes.
• Leading and/or being a team member on improvement projects aimed at enhancing business performance.

Key Responsibilities

* Coordinate training sessions based on site needs.

• Conduct daily sessions with trainees.
• Track and provide weekly debriefs and reporting to the ABCS Leadership Team.
• Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity.
• Contribute to additional training projects as required.
• Understand workflow and daily production goals.
• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
• Maintain a positive attitude and presence on the floor.
• Facilitate and present to groups of up to 30 people in a class.
• Act as an effective people manager during mentored production periods during training.

Requirements

* 2+ years of experience in training delivery roles or similar experience.

• Expertise in Japanese Language (JLPT N1 Certified) and English Language.
• Flexible to work within a 24/7 x 365 days global team across a variety of time zones.
• Good communication skills for the purpose of knowledge transfer and skill development.
• Good coordination and organization skills.
• Extensive expertise in cultural and soft skills relevant to a contact center environment.
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint).
• Experience in Customer Service or customer service-related work experience.
• Training experience specific to a contact center environment.
• Bachelor's degree or significant college coursework in communication, education, or a related field.
• Experience working with Learning Management Systems (LMS).

What We Offer

* Competitive base pay ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market.

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
• A full range of medical, financial, and/or other benefits.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that values diversity, equity, and inclusion.
• The chance to work with a global leader in e-commerce and make a real impact on our customers' experiences.

How to Apply

If you're a motivated and experienced Learning Specialist with a passion for Japanese Language and Culture, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application and join our team at arenaflex. Apply for this job