Lead Technical Consultant 1 Dallas, Texas

Job Description: REMOTE TYPE: Office Worker: In office position with work from home allowed, i.e. flex or hybrid worker JOB LOCATION: 208 S Akard St. Dallas, TX 75202 DUTIES: Provide comprehensive billing support for AT&T Connected Solutions customers and Sales teams, ensuring accuracy and prompt resolution of billing inquiries and issues. Manage and resolve customer disputes related to billing, offering exceptional service and maintaining customer satisfaction through effective communication and problem-solving skills. Develop and maintain insightful dashboards to present key data to leadership and other internal partners, facilitating informed decision-making and strategic planning. Identify opportunities for process improvements and implement streamlined solutions to enhance efficiency, reduce errors, and improve overall service delivery. Conduct thorough data mining to extract relevant information, analyze trends, and provide actionable insights that support business objectives and drive performance. Deliver end-to-end billing support services, ensuring seamless operations and contributing to the financial integrity and success of AT&T Connected Solutions. Lead and manage projects related to billing support and data analysis, ensuring timely delivery and alignment with organizational goals. Coordinate cross-functional teams to achieve project milestones and deliverables. Utilize SQL and Python coding. Utilize Excel, along with advanced experience in other Microsoft applications such as Office 365 and SharePoint, enabling effective data management and collaboration. Use Power BI, capable of creating dynamic, interactive dashboards and visualizations that drive business insights. Utilize billing platforms and methodologies, ensuring accurate billing processes and effective resolution of billing issues. Manage customer inquiries and disputes to maintain high levels of customer satisfaction. REQUIREMENTS: Requires a Bachelor’s degree, or foreign equivalent degree, in Computer Engineering, Electronic Engineering, or Computer Science and 3 Years of experience in the job offered or 3 Years of experience in a related occupation utilizing SQL and Python coding; utilizing Excel, along with advanced experience in other Microsoft applications such as Office 365 and SharePoint, enabling effective data management and collaboration; and using Power BI, capable of creating dynamic, interactive dashboards and visualizations that drive business insights. Our Lead Technical Consultant 1s earn between $155,000 - $ 196,100 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Joining our team comes with amazing perks and benefits: · Medical/Dental/Vision coverage · 401(k) plan · Tuition reimbursement program · Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) · Paid Parental Leave · Paid Caregiver Leave · Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement · Disability Benefits (short term and long term) · Life and Accidental Death Insurance · Supplemental benefit programs: critical illness/accident hospital indemnity/group legal · Employee Assistance Programs (EAP) · Extensive employee wellness programs · Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Weekly Hours: 40 Time Type: Regular Location: Dallas, Texas It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Apply tot his job Apply To this Job