Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex
At arenaflex, we pride ourselves on being a leader in the human services field, developing innovative solutions for complex operations. As a family-owned and operated business with over 50 years of experience, we consider our employees and clients an extended family. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer a dynamic atmosphere for career growth and achievement, while remaining competitive in terms of compensation and benefits.
Job Summary:
arenaflex is seeking an experienced Customer Service Representative to join our team on a work-from-home basis. As a key member of our 24/7 call center facility, you will be responsible for receiving and resolving customer inquiries in a timely and professional manner. If you are a motivated and client-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Receive and respond to customer inquiries via phone, email, and chat in accordance with Standard Operating Procedures and contractual obligations
- Categorize all calls received in one of the provided categories
- Maintain a general understanding of policies and procedures
- Possess strong oral and written communication skills
- Knowledgeable in modern office practices, procedures, and equipment
- Exhibit excellent interpersonal skills using tact, patience, and courtesy
- Meet productivity and quality standards
- Participate in ongoing training and development to improve skills and knowledge
Communication Methods:
- Phone
- Chat
Work-from-Home Opportunity:
* This is a fully virtual opportunity with virtual interviews, online self-paced training, and work at home
- This is a permanent work-from-home position
- The rate of pay is $14/hr and shift differential. Paid bi-weekly
- We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules
- We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us
- Paid Time Off (PTO) accrual on your first day
- Referral Program and internal promotion opportunities
Required Experience:
* High School Diploma or equivalent required
- At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
- Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
- Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
- Basic knowledge of Microsoft Office
Technical Requirements:
* Quiet and distraction-free place in your home to work at a desk/table
- Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
- Smartphone with Android OS or iPhone for user authentication
- Personal headset (optional)
Pre-Employment Assessments:
* You will need to complete 2 Prevue assessments which will be emailed to you at the completion of your application submission
- If you do not receive those assessments, please reach out to Salena Kniesly at [email protected] for assistance
Pay Rate:
* $14/hr
Location:
* Must reside in the United States to be considered
Equal Opportunity Employer:
* We are an Equal Opportunity Employer
- We are a Drug-Free Workplace
If you are a motivated and client-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job