Experienced Customer Experience Specialist – Minneapolis/St. Paul, MN – Onsite at arenaflex
Join the arenaflex Team and Help Shape the Future of Customer Experience
Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking a highly motivated and customer-centric Customer Experience Specialist to join our team in Minneapolis/St. Paul, MN. As a key member of our Reservations team, you will play a vital role in shaping the future of customer experience and helping our customers connect with the world.
About arenaflex
arenaflex is the most awarded airline for customer satisfaction, and we're committed to delivering exceptional experiences that exceed our customers' expectations. Our team is passionate about listening to, caring for, and connecting with customers, and we're looking for like-minded individuals to join our ranks. As a Customer Experience Specialist, you will be part of a high-energy call center environment where you'll have the opportunity to make a real difference in people's lives.
Key Responsibilities
As a Customer Experience Specialist, you will be responsible for:
- Answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
- Optimally listening to customers, quickly identifying and owning customer issues, and actively searching for solutions to problems
- Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues
- Consistently selling travel-related services, including car rental and credit card vendor partner products
- Understanding and adhering to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements
Special Opportunities
As a Customer Experience Specialist, you will have the opportunity to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. You may also assist customers via Twitter, Facebook, or other emerging social media platforms, helping arenaflex stay ahead of the curve in customer engagement.
Career Growth and Development
arenaflex is committed to helping our employees grow and develop their careers. As a Customer Experience Specialist, you will have access to:
- Paid training, including instruction, observation, exams, and performance measures
- Career development programs designed to help you achieve your long-term career goals
- Opportunities to advance to specialty teams or take on new challenges
- Exclusive access to 12 free mental health counseling sessions per year for employees and their household members
What We Offer
As a Customer Experience Specialist at arenaflex, you will enjoy a competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match. You'll also receive comprehensive health and wellness benefits, including medical, dental, vision, short/long term disability, and life benefits. Plus, you'll have the opportunity to earn domestic and international flight privileges for employees and eligible family members.
Requirements
To be successful as a Customer Experience Specialist, you will need:
- A High School diploma, GED, or High School Equivalency
- The ability to work in a fast-paced environment and prioritize safety and security of self, others, and personal data
- Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
- Clear, cheerful, and courteous verbal and written communication skills, using appropriate grammar, tone, and pronunciation
- Reliable and committed attendance, performance, self-motivation, and goal attainment
- A commitment to prioritizing privacy when handling personal data
Preferred Qualifications
While not required, having one year of experience working in sales and at least one year of experience providing customer service will give you a competitive edge. Additionally, Spanish language fluency is a plus, as we periodically open internal bilingual positions with associated pay increases.
Join the arenaflex Team Today!
If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we want to hear from you! Apply now to become a Customer Experience Specialist at arenaflex and join a team that's shaping the future of customer experience. Apply Job! Apply for this job