Experienced Bilingual English and Spanish Senior Customer Service Representative – National Remote Opportunity
At arenaflex, we're committed to delivering care, aided by technology to help millions of people live healthier lives. Our team is dedicated to connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. As a Senior Customer Service Representative, you'll play a vital role in improving health outcomes by providing exceptional service to our patients and their representatives. If you're passionate about making a difference in the lives of others, we invite you to join our team and start Caring. Connecting. Growing together.
About arenaflex
arenaflex is a global organization that values diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We're a culture that's guided by a passion for improving health outcomes and advancing health equity on a global scale. Our team is dedicated to creating a healthier atmosphere, where everyone can thrive.
Job Summary
We're seeking an experienced Bilingual English and Spanish Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you'll be responsible for providing exceptional service to our patients and their representatives, resolving complex billing issues, and maintaining compliance with all regulations. If you're a motivated and customer-focused individual with a passion for improving health outcomes, we encourage you to apply.
Primary Responsibilities
As a Senior Customer Service Representative, you'll enjoy the flexibility to telecommute from anywhere within the U.S. and take on some tough challenges. Your primary responsibilities will include:
- Answering a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
- Processing adjustments, refunds, transfer bills, mail returns, and performing manual sales
- Evaluating and responding to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
- Researching, troubleshooting, and resolving complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
- Maintaining tracking logs of all escalated patient correspondence, providing status updates to leadership as needed
- Ability to perform all aspects of billing customer service as needed
- May be a certified Medical Coder and/or involved in medical coding
- Thorough navigation of both Quest Billing System and the web
- Maintaining all Compliance and HIPAA regulations at all times
Required Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- High School Diploma/GED
- Must be 18 years of age or older
- Bilingual fluency in English/Spanish
- 2 years of customer service experience OR experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work Monday – Friday, 11:30 AM – 8:00 PM EST
- Ability to train for the first six weeks between Monday – Friday, 9:00 AM – 5:30 PM EST
Preferred Qualifications
While not required, the following qualifications will make you a strong candidate for this role:
- Prior healthcare experience
- Medical terminology experience
- Knowledge of billing/finance and eligibility processes, practices, and concepts
- Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Telecommuting Requirements
As a remote employee, you'll need to meet the following requirements:
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
To succeed in this role, you'll need to possess the following soft skills:
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Proficient conflict management skills, including the ability to resolve stressful situations
- All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
arenaflex offers a comprehensive benefits package, including:
- Competitive hourly rate ($16.54 to $32.55 per hour, depending on location and experience)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution
- Paid time off and holidays
- Opportunities for career growth and development
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We encourage you to apply early to ensure consideration.
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Apply Now
If you're a motivated and customer-focused individual with a passion for improving health outcomes, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and start your application process. Apply Job! Apply for this job