Experienced Customer Support Specialist – Delivering Exceptional Experiences for arenaflex Clients and Candidates
At arenaflex, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. Our cutting-edge text-enabled end-to-end talent experience platform, including video interviewing, assessments, and conversational AI, has hosted over 30 million video interviews and 200 million chat-based candidate engagements for more than 800 pioneering customers worldwide. We're committed to developing fair and objective hiring solutions that help our customers and their candidates succeed. As a key member of our award-winning Customer Support Team, you'll be the front-line of the arenaflex experience for interviewing candidates and customers alike. We're seeking a highly motivated and customer-obsessed individual to join our team of experts who are passionate about delivering exceptional experiences through every interaction.
About arenaflex
arenaflex is the talent experience leader, accelerating the way organizations discover, engage, assess, and hire the best talent. Our innovative platform automates recruiter activities, connecting companies and candidates anytime, anywhere. We're relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates succeed. arenaflex is committed to building a diverse and inclusive culture based on a foundation of respect and inclusion.
Job Summary
We're seeking an Experienced Customer Support Specialist to join our team of experts who are passionate about delivering exceptional experiences through every interaction. As a Customer Support Specialist, you'll be responsible for resolving customer and candidate issues via phone, email, and chat, while providing innovative and customer-obsessed service. You'll be an expert in the arenaflex platform, helping our customers and their candidates understand the value of our technology.
Key Responsibilities
* Resolve customer and candidate issues via phone, email, and chat, providing innovative and customer-obsessed service
- Complete projects assigned by the support manager, identifying and researching customer issues using the arenaflex system
- Follow-up on customer inquiries not immediately resolved, completing call logs and reports
- Recognize, document, and alert the supervisor of trends/ issues in customer calls, recommending process improvements
- Be an expert in the arenaflex platform, helping our customers and their candidates understand the value of our technology
- Document and manage your cases for each Support interaction you have
- Recognize, document, and alert leadership of trends in contacts and ongoing issues
- Identify and communicate support process and product improvements
- Delight each of your contacts with positive and encouraging interactions
Qualifications
* Excellent interpersonal communication skills, with a positive attitude and drive to always be improving
- Expert reading and writing skills, with proficiency in technology and ability to learn how to troubleshoot technical issues while navigating multiple systems
- 2+ years experience in a customer service role, with experience in a technical support role a plus
- Strong problem-solving skills and ability to be resourceful, with experience communicating with customers preferred
- Flexible schedule, with the ability to work nights or weekend hours depending on shift
- Requires US Citizenship to work in this position
Additional Information
arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer, committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
What We Offer
* Competitive starting hourly rate of $18.25
- Opportunities for career growth and professional development
- Flexible schedule, with the ability to work from home
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to cutting-edge technology and training
- Collaborative and dynamic work environment
How to Apply
If you're passionate about delivering exceptional experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
About arenaflex
arenaflex is a leading provider of talent experience solutions, helping organizations discover, engage, assess, and hire the best talent. Our innovative platform automates recruiter activities, connecting companies and candidates anytime, anywhere. We're committed to developing fair and objective hiring solutions that help our customers and their candidates succeed.
Join arenaflex Today!
If you're passionate about delivering exceptional experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
arenaflex is an Equal Opportunity Employer
arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer, committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines. Apply for this job