Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we're dedicated to delivering exceptional customer experiences and innovative solutions that drive business growth. As a key member of our Customer Service team, you'll play a vital role in ensuring seamless order processing, customer satisfaction, and operational efficiency. If you're passionate about logistics, customer support, and data entry, we invite you to join our dynamic team as an Order Processing Specialist.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. With a strong commitment to customer satisfaction, we strive to deliver exceptional experiences that exceed expectations. Our team is passionate about collaboration, innovation, and growth, and we're excited to welcome like-minded individuals who share our vision.
Key Responsibilities
As an Order Processing Specialist, you'll be responsible for:
- Interacting with customers, internal stakeholders, and external partners to handle pre-sales and post-sales service functions related to domestic and international order processing.
- Processing orders for materials, both domestically and internationally, in accordance with arenaflex policies and practices.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounting for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms.
- Handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material.
- Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
To succeed in this role, you'll need:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software is desired.
- Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.
Benefits
As an arenaflex team member, you'll enjoy:
- 401(k) plan with company matching.
- Paid Time Off.
- Sick Time.
- A generous benefits package that pays 100% of medical, dental, and vision.
- Short-Term Disability.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills. As an Order Processing Specialist, you'll have opportunities to:
- Develop your expertise in order processing, logistics, and customer support.
- Collaborate with cross-functional teams to drive business growth and innovation.
- Participate in training and development programs to enhance your skills and knowledge.
- Take on new challenges and responsibilities as you grow in your role.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace that values collaboration, innovation, and growth. As an Order Processing Specialist, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving business success. Our work environment is:
- Collaborative and inclusive, with opportunities to work with diverse teams and stakeholders.
- Fast-paced and dynamic, with a focus on innovation and growth.
- Committed to customer satisfaction and operational efficiency.
- Focused on employee development and growth, with opportunities for training and advancement.
How to Apply
If you're passionate about order processing, customer support, and logistics, and you're looking for a dynamic and inclusive workplace that values growth and innovation, we invite you to apply for the Order Processing Specialist role at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications and experience. Apply for this job