[Hiring] RevOps Manager @Smartbugoperatingllc

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager of Revenue Operations is the architect of SmartBug Media’s internal revenue engine. Reporting directly to the SVP of Sales and Marketing, you are responsible for the efficiency, data integrity, and technical infrastructure of our commercial teams. In this role, you will own our internal HubSpot instance, transforming it from a static system of record into a dynamic system of insight. You will bridge the operational gap between Marketing, Sales, and Client Services, ensuring that data flows seamlessly from the first touchpoint to the final signature, and the handoff to delivery. While this role is not client-facing, your "customers" are SmartBug’s sales reps, marketing managers, and executive leadership. Your North Star is Operational Excellence: ensuring our sales team spends less time on admin and more time selling, while leadership has 100% confidence in the forecast.

• Serve as the primary administrator and architect for our internal HubSpot portal and integrated tech stack (ZoomInfo, PandaDoc, Vidyard, Slack).
• Ensure SmartBug’s internal portal serves as a gold standard for HubSpot usage, piloting new features before they are recommended to clients.
• Create and maintain comprehensive SOPs (Standard Operating Procedures) and flowcharts that document the "quote-to-cash" process.
• Establish and enforce strict validation rules to ensure clean data entry; conduct regular audits to merge duplicates, enrich accounts, and archive decayed leads.
• Design and build complex sales workflows that remove administrative burden, including lead rotation logic, SLA task queues, and automated contract generation.
• Automate the critical transition from "Closed Won" to project launch. Ensure Client Services receives all necessary billing and staffing data immediately upon closing, eliminating manual re-entry.
• Collaborate with the SVP to define and enforce entry/exit criteria for Deal Stages. Act as the gatekeeper to ensure the pipeline reflects reality, not optimism.
• Build the technical onboarding process for new SmartBug sales reps, ensuring they are proficient in our tools and playbook.
• Drive adoption of new tools and processes through effective change management and internal training.
• Build and maintain the dashboards used for Weekly Sales Meetings and Board Meetings, specifically tracking Forecast Accuracy and Funnel Velocity.
• Monitor conversion rates between lifecycle stages to proactively identify bottlenecks where leads are "falling out" of the funnel.
• Partner with Marketing to track the end-to-end ROI of internal campaigns, ensuring attribution data clearly identifies which channels drive our highest-value retainers.
• Analyze activity metrics to hold the team accountable, ensuring the sales force is utilizing resources and time effectively.

Qualifications

• 5+ years in RevOps or Sales Ops (preferably B2B SaaS or Professional Services).
• Bachelor’s degree or relevant professional experience.
• HubSpot Mastery: You must be a "Power User" who has managed a complex HubSpot portal as a super-admin. You understand the backend API limits, custom objects, and advanced workflow logic.
• Integration Fluency: Experience managing integrations with tools like ZoomInfo (data enrichment), PandaDoc (contract management), and Vidyard.
• Data Manipulation: High fluency in Excel/Google Sheets (ability to turn raw data into pivot table analysis or lookup models) to supplement CRM reporting.
• Reporting: Ability to build custom reports from scratch, translating abstract business questions into data-backed visualization.
• Problem Solving: Proactive capability to navigate complex challenges; you spot the fire before it starts.
• Forecasting: Understanding of sales forecasting methodologies and the math behind pipeline velocity.
• Accountability: Demonstrated ability to hold peers accountable to data standards.
• Clarity: Exceptional communication skills, with the ability to explain complex technical process changes to non-technical sales reps.
• Organization: High level of organization and attention to detail to manage multiple priorities.

Preferred Qualifications

• HubSpot Revenue Operations Certification
• HubSpot Sales Software Certification
• HubSpot Marketing Software Certification
• HubSpot Service Hub Software Certification
• HubSpot Reporting Certification
• Experience working remotely in a high-velocity environment is strongly preferred.

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