[Hiring] AVP, Service Ops - Vendor Management - Aetna @CVS Health

Role Description The AVP of Vendor Management for Aetna Service Operations provides strategic leadership and oversight of vendors and Business Process Outsourcing (BPO) partners delivering transactional services, professional services, and advanced business analytics.

• Lead governance and performance management for a broad portfolio of major vendors and BPO partners operating across numerous locations worldwide.
• Oversee development and delivery of business analytics services leveraging BI platforms (Tableau, Power BI, Qlik) and predictive modeling to generate actionable insights and dashboards.
• Implement sourcing strategies, KPIs, and reporting frameworks to ensure contractual compliance, service quality, and efficiency across all vendor and BPO engagements.
• Optimize vendor and BPO spend and deliver incremental savings through negotiation, innovation, and process improvement.
• Ensure business continuity and disaster recovery plans are in place across all vendor and BPO locations; maintain regulatory and contractual compliance.
• Oversee onboarding, systems access, and training for ~16K contingent workers in Workday; ensure accurate lifecycle management.
• Partner with enterprise leaders, procurement, and vendor/BPO leadership teams to drive strategic initiatives and continuous improvement.
• Identify and recommend new business engagements, technology-enabled solutions, and analytics capabilities to enhance service delivery and customer experience.

Qualifications

• 15+ years of progressive leadership experience in vendor management, outsourcing, or large-scale service organizations.
• Strong understanding of the payor landscape, from either a vendor perspective or within a payor organization.
• Proven success managing global vendor portfolios and BPO ecosystems, including governance, compliance, and performance optimization.
• Expert in contract negotiation and sourcing strategies, with a track record of delivering significant cost savings and operational improvements on budgets exceeding $100M.
• Strong analytics and technology acumen, including hands-on experience with BI tools (Tableau, Power BI, Qlik), predictive modeling, and data visualization to drive insights and decision-making.
• Deep knowledge of regulatory requirements, risk management, and business continuity planning for international operations.
• Demonstrated ability to lead large-scale, cross-functional teams and influence senior stakeholders across geographies.
• Familiarity with contingent workforce lifecycle management and Workday systems.
• Growth mindset with proven ability to foster agility, innovation, and talent development.

Requirements

• Bachelors or equivalent.

Pay Range The typical pay range for this role is: $157,800.00 - $363,936.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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