Experienced Customer Support Representative – Public Benefit Programs
Are you passionate about making a difference in people's lives? Do you have a knack for providing exceptional customer service and a strong desire to work in a dynamic, fast-paced environment? If so, we invite you to join arenaflex as a Customer Support Representative, providing essential support to individuals enrolling in public benefit programs. As a Customer Support Representative at arenaflex, you'll have the unique and rewarding opportunity to make a tangible impact on the lives of others. Your empathetic and patient approach will help ensure that callers receive the assistance they need, making a difference in their well-being and peace of mind.
About arenaflex
arenaflex is a leading provider of innovative solutions in the public benefit programs sector. Our mission is to empower individuals and families to access the resources they need to thrive. We're committed to delivering exceptional customer service, and we're seeking talented individuals like you to join our team.
What You'll Be Doing
As a Customer Support Representative, you'll be responsible for:
- Answering inbound calls from individuals seeking assistance with public benefit programs
- Interacting with customers in a professional, empathetic, and compassionate manner
- Providing information in accordance with established policies, procedures, and privacy laws
- Assisting customers with program enrollment and navigating the application process
- Routing customers to the appropriate contacts via three-way calls to ensure a smooth call transfer
- Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments and translation services for callers who don't speak English
- Placing outbound calls as needed to share time-sensitive information with customers
- Using multiple computer systems to access data and document information
About You
To succeed in this role, you'll need:
- At least one year of customer service experience, preferably in a health or human services setting
- Excellent written and verbal communication skills
- Great active listening skills
- Strong attention to detail
- Strong PC skills, including the ability to quickly learn new computer applications
- A positive attitude
- Empathy, patience, and professionalism
- Strong multitasking skills and the ability to adapt to change in a fast-paced environment
- The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
- Good problem-solving and de-escalation skills
- The ability to maintain confidentiality of sensitive information
Your Home Office Environment
To be a successful Customer Support Representative, you'll need:
- A computer meeting the following criteria:
+ Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed
- Processors): 6
+ Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience
Flexible Hours of Operation
As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are:
- Monday, 8:00 AM to 5:00 PM ET
- Tuesday, 8:00 AM to 4:00 PM ET
- Wednesday, 8:00 AM to 01:00 PM ET
- Thursday and Friday, 8:00 AM to 11:00 AM ET
This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
Pay and Perks
This flexible opportunity pays independent contractors $13 per hour. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive:
- One-on-one mentorship
- Free certification and ongoing development opportunities
- The freedom and flexibility to choose your own schedule, within the client's hours of operation
- The chance to achieve better work-life balance
You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Why arenaflex?
arenaflex is a dynamic and innovative company that values its employees and contractors. We offer a unique opportunity to work in a fast-paced environment, make a tangible impact on the lives of others, and enjoy flexible scheduling and competitive pay.
How to Apply
If you're passionate about customer service, have a strong desire to work in a dynamic environment, and are looking for a flexible opportunity, we invite you to apply to become a Customer Support Representative at arenaflex. Please visit our website to learn more and submit your application. Apply Now! Apply for this job