[Remote] VP, Site Reliability Engineering

Note: The job is a remote job and is open to candidates in USA. Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. They are seeking a Vice President of Site Reliability Engineering to lead global product reliability, observability, and release engineering functions, ensuring the scalability, performance, availability, and resilience of their SaaS platform.

Responsibilities

• Define and execute the company’s SRE strategy, ensuring the reliability, scalability, and performance of mission‑critical SaaS platforms
• Establish standards for operational excellence and drive a culture of resilience and continuous improvement
• Establish and maintain SLIs, SLOs, SLAs, and error budgets, ensuring the right balance between innovation speed and operational stability
• Ensure 24/7/365 coverage for critical systems through depth of expertise, succession planning, and robust on‑call processes
• Oversee monitoring and observability strategy, tools, standards, and practices using KPIs and metrics to drive continuous improvement
• Champion automation‑first practices across release pipelines, configuration management, infrastructure provisioning, and operational workflows
• Partner with engineering, QA, infrastructure, security, product, and business stakeholders to develop joint system roadmaps that align reliability goals with product objectives
• Drive operational efficiency and reduce toil through software engineering practices applied to operations
• Lead the 24x7 incident response program, ensuring rapid mitigation, strong cross-functional coordination, and continual improvements through blameless postmortems
• Govern adherence to security, compliance, SLA commitments, and ITIL-aligned processes
• Own CI/CD platforms and provisioning automation using tools like GitLab, Jenkins, Ansible, LaunchDarkly, Sonatype Nexus
• Manage infrastructure-as-code for application tiers (Terraform, AWS CloudFormation/CDK)
• Oversee performance, load balancing (ALB, F5), OS patching, and code deployment processes for Vertafore SaaS applications
• Drive automation to reduce operational toil and accelerate deployments
• Work with VPs of Product Development, Cloud Operations, and Information Security to ensure readiness for product releases and reliability targets
• Partner with product engineering teams to embed reliability principles into design and development
• Align observability and monitoring strategies across infrastructure and application layers
• Build, scale, and mentor high‑performing SRE teams through coaching, career development, and strong leadership
• Communicate effectively with technical and executive leadership, influencing decisions and aligning stakeholders on reliability priorities
• Foster a culture of transparency, independent decision‑making, and cross‑team collaboration

Skills

• Bachelor's degree in Computer Science, Information Systems, or related field
• 15+ years leading technical teams focused on software engineering, cloud infrastructure, reliability, DevOps, or platform engineering
• Deep expertise with cloud platforms (AWS preferred), container ecosystems (Kubernetes/EKS), and automation technologies
• Strong experience working across mixed development models (agile, hybrid, waterfall) and incorporating security/compliance into engineering decisions
• Proven ability to lead large-scale reliability programs across multiple SaaS products, including implementing SLIs/SLOs and toil reduction through automation
• Deep knowledge of observability, incident management, change management, and postmortem best practices
• Expertise in CI/CD automation, blue/green deployments, canary releases, feature flag systems, A/B testing, and experiment systems
• Experience architecting applications or infrastructure for high‑growth cloud platforms
• Experience in B2B SaaS environments involving large-scale distributed systems
• Proven leadership communicating and influencing at team, peer, and executive levels
• Demonstrated experience driving operational excellence through metrics and KPIs
• Background supporting financial services, healthcare, or regulated industries

Company Overview

• Vertafore offers software and essential information to address business challenges within the insurance industry. It was founded in 1969, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is http://www.vertafore.com.

Company H1B Sponsorship

• Vertafore has a track record of offering H1B sponsorships, with 23 in 2025, 14 in 2024, 9 in 2023, 25 in 2022, 20 in 2021, 16 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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