Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America's Fastest and Most Reliable Network
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We're a place where creativity, empathy, and expertise come together to create exceptional experiences that exceed our customers' expectations. If you're a sales and customer service professional who is driven by a passion for delivering outstanding results, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative communication and technology solutions that empower people to live, work, and play in a connected world. We're committed to delivering the best possible experience for our customers, and we're looking for talented individuals like you to join our team. With a focus on customer-centricity, innovation, and collaboration, we're shaping the future of communication and technology.
Your Role
As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences that exceed our customers' expectations. You'll be responsible for:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about arenaflex products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should have:
- A related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
While experience is essential, we're also looking for individuals who are passionate about delivering exceptional customer experiences. If you have:
- A proven track record of meeting sales goals and building strong relationships with customers
- Experience working in a fast-paced, dynamic environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with arenaflex's products and services
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:
- Competitive pay and incentives
- Comprehensive health and wellness benefits
- 401(k) Savings Plan and stock incentive programs
- Paid time off and adoption assistance
- Tuition assistance and professional development opportunities
- A collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging
Work Environment
As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. We're committed to providing a supportive and inclusive work environment that allows you to thrive and grow in your career.
Compensation
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job