Experienced Full Stack Customer Service Representative – Injury Review Compensation Specialist
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is to give people hope if they have personally suffered or lost a loved one due to negligence. We're seeking a highly motivated and results-driven Full Stack Customer Service Representative to join our team as a Compensation Specialist.
About arenaflex
arenaflex is a leading organization in the injury review industry, founded in 2015 with a passion for making a difference in people's lives. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional customer service and support to those who need it most. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and success.
Responsibilities
As a Full Stack Customer Service Representative – Compensation Specialist, you will be responsible for:
- Connecting with individuals who have expressed interest in potential compensation through an automated dialer system
- High-volume calling, resulting in speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT problems
Key Performance Indicators (KPIs)
* Meet or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Achieve a high level of customer satisfaction through effective communication and problem-solving skills
- Meet or exceed monthly sales targets through proactive and results-driven approach
Requirements
* Must reside in the State of Florida or New Jersey
- Must have a quiet, distraction-free space to work
- Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
- Strong background in call-center environment and sales-focused
- 2+ years of phone sales/customer service experience
This is for you if...
* You have excellent verbal and written communication skills
- You have excellent interpersonal and customer service skills
- You have strong problem-solving and conflict resolution skills
- You are competitive – we work as a team but pay for performance!
- You want to work 40+ hours a week
This is not for you if...
* You cannot troubleshoot basic technical issues
- You are unable to work 40+ hours per week, each week
- You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller
- You are unable to use problem-solving skills
- You are unable to work the full training period (90 days)
- You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours
Benefits
* Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
Hours of Operation
A full-time schedule of 40 hours a week from the following hours:
- Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday 8:30 AM to 4:30 PM Eastern
- Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. As a Full Stack Customer Service Representative – Compensation Specialist, you will have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Mentorship and coaching from experienced professionals
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that fosters collaboration and innovation
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional customer service and support to those who need it most. We're passionate about making a difference in people's lives and are looking for like-minded individuals to join our team.
Compensation and Perks
* Salary Range starts at $17.31/hour
- In addition to salary, you will be eligible for commissions and bonuses, with Total Compensation up to $33.00+/hour ($70,000+)
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
How to Apply
If you're a motivated and results-driven individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job