Experienced Customer Service Agent – Airport Shuttle Operations and Terminal Support
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our airport operations team, you'll play a vital role in ensuring the smooth and efficient transportation of passengers, while providing top-notch customer service and support to our valued customers. If you're a people-person with a passion for delivering exceptional service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of airport services, dedicated to delivering exceptional experiences to our customers. Our team of dedicated professionals is committed to providing safe, efficient, and courteous service to all passengers. We're proud to be a part of the airport community, and we're looking for talented individuals like you to join our team.
Job Summary
As an Experienced Customer Service Agent, you'll be responsible for providing exceptional customer service to passengers, while ensuring the smooth operation of our shuttle services and terminal support. You'll work closely with our team to provide assistance with baggage, answer questions, and maintain a clean and safe environment for our customers. If you're a team player with a passion for delivering exceptional service, we want to hear from you!
Key Responsibilities
* Operate shuttle vehicle to escort customers to and from the terminal building, ensuring safe and efficient transportation
- Monitor shuttle request forms and cell phone for arriving passenger needs, responding promptly to requests
- Assist wheelchair passengers to the airline ticket counter and from the security exit to their vehicle, providing exceptional customer service
- Jump start vehicles and pump-up tires as needed, ensuring the safety and well-being of our customers
- Assist passengers with transport of baggage, ensuring efficient and courteous service
- Answer questions from passengers and drivers, providing accurate and helpful information
- Maintain required records and submit reports of the number of passengers assisted, ensuring accurate and timely reporting
- Assist in maintaining cleanliness of terminal area and shuttle vehicle, ensuring a safe and welcoming environment for our customers
- Maintain surveillance of parking lot and report anything unusual, such as vandalism or parking gate malfunctions
- Assist with special events as directed by the supervisor, ensuring exceptional customer service and support
- Assist with snow removal as directed by the supervisor, ensuring safe and efficient operations
Knowledge and Abilities
* Ability to stand for upwards of 8 hours, with regular breaks to ensure comfort and safety
- Ability to work in all types of weather, including extreme temperatures and precipitation
- Ability to operate a motor vehicle safely and efficiently
- Ability to lift up to 60 pounds, with regular assistance as needed
- Ability to prepare basic reports as required, using computer software and equipment
- Ability to work varied hours, including evenings, weekends, and holidays, with minimal support
- Ability to understand and follow oral and written directions, ensuring accurate and timely completion of tasks
- Ability to responsibly perform all job duties in compliance with safety and security requirements, ensuring the well-being of our customers and team members
- Ability to deal courteously with the public and represent arenaflex in a professional and friendly manner, ensuring exceptional customer service and support
Special Requirements
* Possess and maintain a valid driver's license, with a clean driving record
- Pass a pre-hire drug screen and random alcohol and drug testing, ensuring a safe and healthy work environment
- Pass federal fingerprint-based criminal history background check, ensuring the safety and security of our customers and team members
- Available for recall during non-duty hours for emergencies, snow removal, or other required duties, ensuring the smooth operation of our services
Requirements
* High school equivalent education, with six months to one year of work experience in customer service
- Basic computer operations experience, including email, with the ability to learn and adapt to new software and equipment
- Possess and maintain a valid driver's license, with a clean driving record
- Pass a pre-hire drug screen and random alcohol and drug testing, ensuring a safe and healthy work environment
- Pass federal fingerprint-based criminal history background check, ensuring the safety and security of our customers and team members
- Available for recall during non-duty hours for emergencies, snow removal, or other required duties, ensuring the smooth operation of our services
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our team members grow and develop their skills and careers. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship
- Regular performance feedback and coaching
- Opportunities for advancement and career growth
- Access to industry-leading training and development programs
- A supportive and inclusive work environment, with a focus on teamwork and collaboration
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment, with a focus on teamwork and collaboration. We're committed to providing a safe and welcoming environment for our customers and team members, with a range of benefits and perks, including:
- Competitive salary and benefits package
- Opportunities for advancement and career growth
- Access to industry-leading training and development programs
- A supportive and inclusive work environment, with a focus on teamwork and collaboration
- A range of employee recognition and reward programs, including bonuses and incentives
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Competitive hourly rate
- Opportunities for overtime and bonuses
- Comprehensive health and dental insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to industry-leading training and development programs
- A range of employee recognition and reward programs, including bonuses and incentives
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! To apply for this exciting opportunity, please submit your resume and cover letter to our online application portal. We can't wait to hear from you! Apply Now! Apply for this job