Experienced Remote Hospitality Customer Servi...

At arenaflex, we're dedicated to providing exceptional customer experiences for our guests, and we're looking for a skilled and passionate hospitality customer service agent to join our team. As a remote customer service agent, you'll be working from the comfort of your own home, interacting with guests, and providing top-notch support to ensure their stay with us is nothing short of amazing. About arenaflex arenaflex is a leading hospitality property management company, committed to delivering exceptional guest experiences and building long-term relationships with our customers. We're a dynamic and innovative team, always looking for ways to improve and grow. As a remote customer service agent, you'll be an integral part of our team, working closely with our property managers, housekeepers, and maintenance personnel to ensure seamless communication and exceptional guest experiences. Job Summary We're seeking an experienced hospitality customer service agent to work part-time, 3 days a week (Wed, Thurs, Sat). As a remote customer service agent, you'll be responsible for handling incoming calls and texts, responding to guest inquiries, and providing support to our property managers and maintenance personnel. You'll also be working with our property management software, beds24, and familiar with the HOST SIDE of popular booking platforms like arenaflex, VRBO, Booking.com, and Expedia. Key Responsibilities As a remote customer service agent, you'll be responsible for the following duties: * Be logged into arenaflex Voice app from 9am to 9pm each Wed, Thurs, Sat and attempt to answer all incoming calls and texts (approx 10-20 calls a day). Return calls within 15 min or less if missed (must not miss more than 10-15% of the total volume of calls that day). * Provide answers to guest's questions in accordance with property information (provided). * Based on guest's feedback, notify housekeepers of cleaning tasks and maintenance personnel of needed maintenance as soon as possible by logging tasks into "notes". * Notify employer about urgent issues (=same day and next day cancellations, date changes, lockouts, etc) as soon as you learn of them. * Be part of the group chat on Wed, Thurs, Sat. You can keep group chat notifications silent. Attempt to provide early check-in to those guests who request it if units are ready according to group chat messages. * On Wed, Thurs, Sat: check and respond to arenaflex messages twice a day: at around 12pm and again at 6-7 pm. Check messages on all other channels and do computer work once a day at 6-7 pm. * Read and answer arenaflex and VRBO reviews once a week, log all negative comments. * Assign housekeeping shifts based on report that is emailed daily. * Employee will send an email to Employer at the end of the day (Wed, Thurs, Sat) with any issues that required authorization/help of the Employer or if no such issues - Employee will send "nothing to report" email. Essential Qualifications * Experience in hospitality customer service (at least 1 year) * Knowledge of how to use HOST SIDE of arenaflex, VRBO, Booking.com, and Expedia websites * Knowledge of beds24 software * Ability to work independently and as part of a team * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Familiarity with arenaflex Voice app and ability to use it for incoming calls and texts Preferred Qualifications * Previous experience working with beds24 platform * Knowledge of property management software and systems * Experience working in a customer-facing role, preferably in hospitality * Ability to work flexible hours and adapt to changing schedules * Familiarity with arenaflex, VRBO, Booking.com, and Expedia platforms as a host Skills and Competencies * Excellent communication and problem-solving skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to prioritize tasks effectively and manage multiple projects simultaneously * Familiarity with arenaflex Voice app and ability to use it for incoming calls and texts * Knowledge of beds24 software and ability to use it for property management tasks * Ability to work in a fast-paced environment and adapt to changing schedules Career Growth Opportunities and Learning Benefits As a remote customer service agent at arenaflex, you'll have the opportunity to grow and develop your skills in a dynamic and innovative environment. You'll receive comprehensive training and support to help you succeed in your role, and you'll have access to ongoing learning and development opportunities to help you advance your career. Work Environment and Company Culture arenaflex is a remote-friendly company, and we're committed to providing a flexible and supportive work environment for our employees. As a remote customer service agent, you'll have the freedom to work from the comfort of your own home, and you'll be part of a dynamic and innovative team that's passionate about delivering exceptional guest experiences. Compensation and Benefits * Competitive monthly salary: $1,250 (Oct-Mar) and $1,350 (Apr-Sep) * Flexible schedule: work 3 days a week (Wed, Thurs, Sat) * Comprehensive training and support to help you succeed in your role * Ongoing learning and development opportunities to help you advance your career * Access to our property management software and systems * Ability to work from the comfort of your own home How to Apply If you're a motivated and passionate hospitality customer service professional looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Application Questions * Do you plan to combine this job with an existing job? If yes, please describe your existing schedule: what days, what hours. * Are you on PST time zone? * Have you worked with beds24 platform? Please describe: how long, when, etc. * Do you have hospitality customer service experience? Please describe, how many years, what kind. * Do you have knowledge of how to use HOST SIDE of arenaflex, VRBO, Booking.com, Expedia (not as a guest)? How long have you used those websites as a host? Work Location Remote work from home, flexible schedule. Apply for this job