[Remote] NOC Analyst (Government)

Note: The job is a remote job and is open to candidates in USA. AT&T is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The Network Operations Center (NOC) Analyst provides remote support for Immigration and Customs Enforcement and is responsible for monitoring and troubleshooting a large network infrastructure.

Responsibilities

• Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process
• Troubleshoot network systems when necessary and make improvements to the network
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts
• Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC
• Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance
• Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture
• Experience working with cloud-based networks
• Support all operational security requirements for network devices and network operations tools applications
• Support of the following NOC functional areas that include, but are not limited to:
• Wireless LAN
• Firewall management
• Internet Protocol (IP) address management
• Domain Name Server (DNS) administration Understand dynamic multipoint VPNs
• Strong written and verbal communication skills
• Establish plans and goals for self that meet the customer current or future project’s needs
• Prepare or participate in preparing NOC performance reports as required
• Monitor, create, edit, and enforce all standard operating procedures, processes and timelines

Skills

• Bachelor's degree in related field or equivalent experience
• 5 years of experience in IT support or related field, preferability in network engineering or operations
• 2 years of experience providing network support in one or more of the following areas: Juniper SRX Firewalls configuration, troubleshooting, Policy configuration, Wireless Access Point (enterprise level) Management and Administration, Cisco ISE 3.0 (or later) configuration of access/authorization policies
• Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable
• At least one of the following networking certifications by day one of hire: Implementing Cisco SD-WAN Solutions v2.0 (300-415), AWS Certified Solutions Architect – Associate, Microsoft Azure Networking Solutions (AZ-700), CompTIA Cloud+
• Experience troubleshooting and fixing LAN/WAN network incidents
• Availability to work first, second, or third shift hours (generally 9PM to 7AM) and weekends to support mission requirements
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
• Experience using and managing SPLUNK search heads
• Experience in Windows 2012 or higher and/or Linux server administration
• Cisco CCNP certification
• Juniper JNCIA-SEC certification
• Extreme certifications covering switching or network access control
• Ability to obtain Top Secret/SCI security clearance if required

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Company Overview

• AT&T is a telecommunications company that provides wireless communications, internet and digital television services. It was founded in 1983, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.att.com/.

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