Experienced Customer Service Representative – Remote Opportunity to Revolutionize Logistics
At arenaflex, we're on a mission to transform the way the world delivers construction and industrial supplies. As a Customer Service Representative on our Customer Operations Team, you'll play a vital role in making every delivery a home run. If you're a passionate, driven, and self-starting individual who thrives in a fast-paced tech environment, we want to hear from you.
About arenaflex
arenaflex is a dynamic and successful start-up that's revolutionizing the logistics industry. Founded in 2018, we've grown rapidly to become a leading provider of modern logistics solutions for construction, industrial, and adjacent industries. Our nationwide fleet of cars, trucks, and flatbeds is paired with industry-leading technology, making us the go-to partner for businesses looking to streamline their supply chain. With over 100 employees spread across the United States, we're solving a massive, global problem of inefficiency in the construction and industrial supply chain.
The Role
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support and assistance to our customers and drivers. Your goal will be to achieve a 100% answered rate on customer calls, while ensuring clear and effective communication to address any customer concerns or issues. You'll be agile and flexible, assisting with tasks such as chats, outbound calls, and delivery dispatching when required. To succeed in this role, you'll need to become a arenaflex expert, fully supporting customers and guiding them through any aspect of their delivery.
Key Responsibilities
* Answer customer calls efficiently, with the goal of achieving a 100% answered rate
- Provide exceptional support and assist customers and drivers with inquiries
- Be agile and flexible, assisting with tasks such as chats, outbound calls, and delivery dispatching when required
- Become a arenaflex expert to fully support customers and guide them through any aspect of their delivery
- Ensure clear and effective communication to address any customer concerns or issues
- Collaborate with the team to provide feedback and improve the customer call experience
What You Need to Succeed
* Fun personality, positive attitude, eagerness to learn
- Excellent written and verbal communication skills
- Top-notch customer service skills
- Proficient in G-Suite (Google Docs, Google Sheets)
- Ability to work occasional weekends
What's in it for You?
* Opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work
- Flexible work environment that allows you to balance work and life, with no expectation of being always engaged with work
- Competitive salary and benefits, including health, dental, vision, 401K, and an equity compensation grant
- Opportunity to learn and grow with a fast-growing company that's revolutionizing the logistics industry
- Collaborative and supportive team environment that fosters personal and professional development
Our Culture
At arenaflex, we care about family and personal development. We believe that our employees are the backbone of our company, and we're committed to creating a work environment that's life-giving and fosters the best version of you. We're a remote-friendly company, with over 100 employees spread across the United States. Our office is located in Ventura, CA, but we're open to hiring talented individuals from all over the country.
How to Apply
If you're a motivated and customer-focused individual who's passionate about logistics and technology, we want to hear from you. Please submit your application through our website, and don't forget to follow us on Twitter, LinkedIn, Facebook, and Instagram to stay up-to-date on the latest arenaflex news and updates.
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