Experienced Chat Support Associate – Veterinary Community Engagement and Support
Join our dynamic team at arenaflex, a cutting-edge company revolutionizing the animal health industry by empowering veterinary professionals to make informed purchasing decisions. arenaflex's innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining the supply ordering process and allowing them to focus on what matters most – delivering exceptional care to their patients. As a Chat Support Associate at arenaflex, you will play a vital role in supporting our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos. Your exceptional communication skills, proactive approach, and passion for helping others will make a significant impact on our users' experience, driving customer satisfaction and loyalty.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with a mission to modernize the $50B+ animal health industry. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals across all 50 states. We're a growing team of talented and passionate individuals dedicated to making a difference in the lives of animals and their human caregivers.
The Role
As a Chat Support Associate, you will be responsible for:
- Supporting existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
- Handling various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Working cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Collaborating with vendor and industry partners to streamline communication and alerts between systems
- Contributing to the continuous development and expansion of processes to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2-year Associate's Degree or 4-year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality, with excellent collaboration skills
- Tech/start-up work experience is a plus but not required
What We Offer
* 100% remote work within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a dynamic team revolutionizing the animal health industry
- Work with a talented and passionate group of individuals dedicated to making a difference
- Enjoy a flexible and remote work environment
- Develop your skills and expertise in a fast-paced and innovative company
- Contribute to the growth and success of a venture-backed growth stage company
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
Important Notice
Please be aware of potential scams targeting job seekers. arenaflex's job listings are exclusively available on our official careers page, LinkedIn, BuiltIn, and Indeed. Be cautious of other sources claiming to represent us or any organization you're interested in. Stay scam-smart and protect yourself!
Apply Now
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join our team at arenaflex. We can't wait to hear from you! Apply Job! Apply for this job