Seasonal Remote Customer Service Advocate – Enhance Member Satisfaction and Retention with blithequark

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join our dynamic Member Loyalty Team at blithequark as a Seasonal Remote Customer Service Advocate.

About blithequark

As a leading provider of innovative solutions, blithequark is committed to revolutionizing the way we interact with customers. Our mission is to empower individuals and businesses to achieve their goals through exceptional customer experiences. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates individuality.

Job Overview

We are seeking enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal, unlicensed Customer Service Advocates. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention.

Key Responsibilities

As a Seasonal Remote Customer Service Advocate, you will:

• Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan, and how to use them.
• Answer outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
• Accurately use the script on screen and tools provided to help find client information, answer questions about our member's plan, and efficiently document notes and outcome of the interaction.

What You'll Need

To succeed in this role, you will need:

• High School diploma or GED certificate
• Strong organizational, interpersonal, and communication skills
• 6 months of customer service experience, preferably in a call center or similar environment
• Ability to handle high call volumes and manage multiple tasks simultaneously
• High-speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload
• Prior experience with health insurance/Medicare plans is a plus
• Comfortable with desktop computers, including knowledge of MS Office applications and web browsing
• Ability to work any shift between the hours of 5:00AM PST and 11:00PM PST
• Must be able to work Saturdays and Sundays
• Proficiency in using a dialer and other computer applications is a huge plus
• To perform this job successfully, a dedicated quiet home office/workspace is needed with stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements. Cost for internet and/or phone service/equipment will not be reimbursable. blithequark will provide equipment: desktop, monitor, keyboard, mouse, and headset

Training Schedule

Our comprehensive training program will take place from 7am - 3pm PST, Monday - Friday, starting on October 18th, 2024.

Post-Training Schedule

After completing training, you will work a variety of shifts between the hours of 5am - 11pm PST, Monday - Friday, with the ability to work Saturday and Sunday if needed.

Equal Employment Opportunity and Harassment Statement

blithequark provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Our Company Culture

At blithequark, we value diversity, equity, and inclusion. We believe that a diverse and inclusive workplace culture is essential to delivering exceptional customer experiences. Our company culture is built on the principles of respect, empathy, and open communication.

Career Growth Opportunities and Learning Benefits

As a Seasonal Remote Customer Service Advocate, you will have the opportunity to develop your skills and knowledge in customer service, problem-solving, and communication. You will also have access to ongoing training and development programs to help you grow in your career.

Compensation and Benefits

You will be paid $18/hour and will have access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.

How to Apply

If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to submit your application.

Note

Due to specific position requirements, we cannot hire from the following locations for this opportunity: Oconus, Montana, Illinois, Maryland, Michigan, Minnesota, Vermont, and Rhode Island. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Thank you for considering this opportunity to join our dynamic team at blithequark. We look forward to hearing from you! Apply for this job Apply tot his job Apply To this Job