[Remote] Finance Analyst, L2 Technical Support
Note: The job is a remote job and is open to candidates in USA. Girl Scouts of the USA is a leading authority on the healthy development of girls and a mission-driven organization. The Finance Analyst, L2 Technical Support, will maintain applications to ensure delivery of solutions for councils and volunteers, focusing on resolving technical issues and supporting application functionality.
Responsibilities
- Working on production support cases for applications owned by the Customer Applications team
- Case management production support and support across customer applications, through troubleshooting application issues, providing root cause analysis of reported issues and effectively communicating with client to support resolution
- Identification of bugs and minor enhancements. Communicating these items to business analysts or managers within Customer Applications so that they can be tracked and prioritized
- Testing of solutions that were developed by our vendors so that these changes can be moved to production and regression testing
- Fixing records and doing data updates in our applications to match what really happened
- Develop in-depth functional knowledge of application(s) supported through Customer Applications with a primary focus on financial transactions
Skills
- Bachelor's degree or equivalent experience
- Minimum of three (3) years' experience in corporate environment doing technical support
- Accounting or similar work experience
- Collaborate with stakeholders at different levels of technical expertise at all levels of the Girl Scout movement
- Ability to relay technical information to non-technical users and elicit clients' needs
- Experience working production support cases
- Experience identifying bugs and communicating them clearly
- Experience testing bug fixes or enhancements to applications
- Experience regression testing applications
- Problem-solving
- Analytical skills
- Proven record of positive outcomes when supporting both internal and external customers
- Effective verbal and written communications skills and a strong work ethic
- Must be comfortable in a fast-paced environment
- Ability to work independently on assignments
- Thorough understanding of Generally Accepted Account Principles
- Ability to navigate and interpret various Chart of Accounts
- Financial Accounting experience
- Competency in Office 365 or similar suites
- Competency in PowerPoint or similar presentation software
- Competency in Microsoft Excel or similar software
- Case management software
- Technical Support Experience
- Financial Account experience
- Three years' work experience in a technical discipline preferred
- Programming experience is a plus
- Experience working with Fund Accounting software is a plus
- Familiarity with Netsuite is a plus
- Competency in Salesforce is a plus
Benefits
- Paid Time Off: GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
- Medical and Behavior al Health Coverage
- Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance .
- Both plans include GSUSA partial subsidy of premium costs
- Dental and vision coverage
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
- Company-paid life insurance
- Flexible work arrangements
- 12 weeks of paid parental leave
- 401(K) with company match
- Sick leave
- Short- and Long-Term Disability for salary continuation
- Health and Wellness Classes and Activities throughout the year
Company Overview
- We Are Girl Scouts. Girl Scouts bring their dreams to life and work together to build a better world. It was founded in 1912, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://girlscouts.org.
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