Experienced Personal-Lines Insurance Customer Service Representative – Growth-Driven Servicing Team at arenaflex

At arenaflex, we're revolutionizing the insurance industry with our innovative approach to customer service. As a Personal-Lines Insurance Customer Service Representative, you'll play a vital role in shaping the future of our servicing department. If you're a people person with a passion for problem-solving and a knack for creative thinking, we want to hear from you.

About arenaflex

arenaflex is a dynamic and forward-thinking company that's dedicated to providing exceptional customer experiences. Our team is comprised of industry experts who are passionate about delivering best-in-class servicing solutions. We're committed to fostering a culture of innovation, collaboration, and continuous learning, and we're looking for like-minded individuals to join our journey.

The Role

As a Personal-Lines Insurance Customer Service Representative, you'll be the face of arenaflex, providing top-notch service to our existing and potential agency clients across a wide range of servicing needs. You'll be the go-to expert for complex customer service issues, using your analytical skills to interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents.

Key Responsibilities

* Assist existing and potential agency clients across a variety of servicing needs via phone, email, and SMS in a prompt and friendly manner

• Correctly interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents to make data-driven decisions
• Collaborate across teams to deliver the best resolution and the highest levels of customer satisfaction
• Navigate dozens of insurers' products and agent portals, including Progressive, Safeco, National General, Bristol West, and other insurers, to efficiently and effectively service clients
• Utilize complicated, evolving software, such as our CRM and in-house comp rater, to stay ahead of the curve

What We're Looking For

* Industry Experience: 2-3 years of P&C Insurance experience and actively hold a Property and Casualty or Personal Lines license

• Amazing communication skills: outstanding written and verbal communication, strong interpersonal skills, and the ability to maintain appropriate levels of confidentiality
• Proactive and Self-Sufficient: a proven history of personal initiative, efficiency, attention to detail, multi-tasking, and performing quality work within deadlines with or without supervision
• Hyper-comfort with ambiguity: we're a Series A start-up that rolls out process and system updates frequently; you thrive on quickly adapting and applying changes to turbo-charge your sales goals
• Natural Problem Solver: you see issues as opportunities and can look at complex problems and propose creative solutions
• Superior computer fluency: you can learn new systems quickly and navigate multiple Carrier portals simultaneously

What We Offer

* Variable compensation based on performance + Base salary starting at $47.5k - automatic increase to $50k after 3 months! + Uncapped bonuses for up-selling and cross-selling insurance products + Earn 4% commission of total written premiums, no cap! + Bonuses available for putting in extra hours + Regular contests and incentive programs to earn more

• A dynamic and supportive work environment that fosters growth and development
• Opportunities for career advancement and professional growth
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) retirement plan with company match
• Paid time off and holidays
• A fun and inclusive company culture that celebrates diversity and promotes work-life balance

Nice to Have

* Active licenses in 40+ states

• Bilingual in English & Spanish

What We Value

* Diversity and inclusion: we celebrate our differences and strive to create an inclusive environment for all employees

• Innovation and creativity: we encourage our team members to think outside the box and come up with innovative solutions
• Collaboration and teamwork: we believe that together, we can achieve great things
• Continuous learning: we're committed to providing ongoing training and development opportunities to help our team members grow and succeed

How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://arenaflex.com/careers).

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note

All employees must complete a background check prior to starting employment with arenaflex or its subsidiaries. Apply for this job