Experienced Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we're revolutionizing the way lawyers practice law with our cutting-edge suite of legal practice software solutions. As a Customer Support Specialist, you'll play a vital role in delivering exceptional support to our clients, ensuring their success with our products, and helping us build the best legal technology products in the world.
About arenaflex
arenaflex offers a comprehensive suite of software solutions designed to help lawyers manage, automate, and grow their firms. With over 50,000 lawyers across 170 countries relying on our products, we're committed to empowering lawyers to practice law more efficiently and effectively. Our four world-class all-in-one legal practice management platforms – PracticePanther, Bill4Time, MerusCase, and LollyLaw – are complemented by payments and accounting solutions powered by Headnote and TrustBooks.
Job Summary
As a Customer Support Specialist at arenaflex, you'll be responsible for providing top-notch support to our clients via phone, chat, and email. You'll work closely with our product and development teams to identify and resolve client issues, improve client retention, and relay feedback to inform product development. If you're a patient, empathetic, and tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Provide high-level support to clients via phone, chat, and email, ensuring timely resolution of inquiries and issues
- Identify and resolve client issues and concerns, escalating complex problems to the development team as needed
- Establish and maintain strong customer relationships, improving client retention and satisfaction
- Diagnose bugs and communicate customer issues and requests to the development team
- Work with the latest cloud support systems, including Intercom, Salesforce, JIRA, and G Suite
- Collaborate with cross-functional teams to resolve client issues and improve overall customer experience
- Perform other duties as assigned by the management team
Work Schedule
As a remote Customer Support Specialist, you'll work a flexible schedule with set hours of 10 am – 7 pm EST, 9 am – 6 pm CST, or 7 am – 4 pm PST. This allows you to maintain a healthy work-life balance while delivering exceptional support to our clients.
Qualifications
To succeed in this role, you'll need:
- 2+ years of customer support experience in a SaaS environment
- 2+ years of experience working with cloud-based support systems, including Intercom, Salesforce, JIRA, and G Suite
- Knowledge of the legal industry is advantageous, but not required
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work collaboratively with different departments and stakeholders
- Strong technical skills, including proficiency in software applications and cloud-based systems
- Ability to handle escalated customer issues and provide solutions in a timely manner
- Self-motivated, diligent, and able to inspire others
- Excellent verbal and written communication skills
- Organized, detail-oriented, and able to manage multiple tasks and priorities
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that encourages growth, learning, and innovation. As a Customer Support Specialist, you'll have the opportunity to:
- Work with a talented team of professionals who share your passion for delivering exceptional customer support
- Develop your technical skills and expertise in cloud-based support systems and software applications
- Contribute to the development of our products and services, shaping the future of legal technology
- Enjoy a competitive salary, comprehensive benefits package, and remote working flexibility
- Participate in bi-annual company retreats and other fun activities to bring our team together
Benefits and Perks
As an arenaflex team member, you'll enjoy:
- Competitive salary and benefits package
- Paid vacation, sick, and parental leave
- Remote working flexibility and budget for home office improvements
- 100% paid PPO medical, vision, and dental insurance, 401k matching, and equity grants
- Bi-annual company retreats and other fun activities to bring our team together
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job