[Remote] Client Services Consultant
Note: The job is a remote job and is open to candidates in USA. Postmedia Network Inc. is a Canadian news media company that delivers engaging content to millions of people. They are seeking a Client Services Consultant to onboard and grow client accounts, maintain relationships, and ensure high-quality service delivery.
Responsibilities
- On-board, and grow a specific set of accounts
- Build and maintain client relationships
- Provide client training to improve utilization of the platform and use reporting features, including any applicable reports or dashboards detailing program performance
- Guide and coordinate marketing campaign recommendations, administrative and creative requirements
- Responsible for day-to-day activity in the advertising platform, client meetings and communication
- Ensures campaign strategies are implemented on time and adjusts or redirect as needed
- Analyze campaign performance metrics and develop recommendations based on data
- Supports the vision of the company directors/partners
Skills
- Excellent Customer Service Skills
- Ability to be flexible in a changing work environment and work well under pressure
- Skilled at earning the trust of clients by displaying and understanding their business needs and the right solutions to meet them
- Comfortable expanding your role parameters as needed to get the job done
- Skilled at analyzing data and deriving/communicating insights to meet client objectives
- Strong communications skills; both written and oral
- Strong analytical and problem-solving skills
- Ability to coordinate and organize marketing campaigns
- Provide guidance on identifying and engaging with media, analysts and influencers
- Ability to work independently as well as in a team environment
- Knowledge of Digital Strategy along with a competent level of technical ability an asset
- Be informed and able to discuss digital trends and current industry issues
- Be aware of and able to articulate client's digital strategy
- Bilingualism in French/English written and spoken will be an asset
Company Overview