Installation Coordinator I
HME is a company that has been creating innovative products for the drive-thru and pro-audio industries since 1971. The Installation Coordinator I will develop strong relationships with customers throughout the installation process, coordinating scheduling and ensuring that field technicians meet HME's installation standards.
Responsibilities
- Coordinates with the Sales Group, installer, and customer to facilitate installation
- Selects installing company and assigns work order to authorize shipment and installation
- Coordinates to ensure site readiness
- Reviews daily status reports
- Updates installation status in computer systems
- Ensures technicians are equipped with clear instructions and scopes of work, and have equipment for installations per HME standards
- Enforces timely closures of field service orders
- Obtains and maintains photos and other documentation associated with installations
- Reviews daily status reports to ensure installations completed as scheduled and follows up with field technicians to identify any open field service orders
- Works with installer and customer to address and resolve installation problems in a timely manner
- Analyzes and recommends solutions to problem installations
- Demonstrates customer service and conflict resolution skills with customers
- Follows up with customer on pending site readiness issues such as conduit, power, and wiring issues
- Coordinates field service orders with appropriate Installer taking into account location, availability, service level agreement, and training per standard operating procedures
- Ensures resolution of service issues by coordinating with Technical Support, installers and customers
- Communicates status and issues to internal and external customers until resolution is reached
Skills
- Excellent customer service skills
- Good problem solving skills
- Good verbal communication skills and telephone manner
- Ability to use PC and good typing skills
- High level of organization
- Ability to follow tasks through to completion
- 1+ years Related Field
Benefits
- Tuition reimbursement
- 3 weeks paid vacation your first year
- Paid holidays
- Medical
- Vision and dental coverage
- Pet insurance
- Life insurance
- 401K contributions
Company Overview