SimpliFid Crypto Support Associate
Fidelity Bank is seeking a SimpliFid Crypto Support Associate to join their Plynk Crypto support team. The role involves providing customer service and technical assistance for a new mobile-first investment app, focusing on helping investors navigate the complexities of cryptocurrency and build confidence in their investing journey.
Responsibilities
- Support customers with cutting edge offerings like Crypto
- Provide seamless digital customer service and technical assistance
- Assist with basic app and device navigation
- Diagnose and resolve highly complex issues
- Deliver a superior digital experience to customers
Skills
- Financial services knowledge and/or technical support experience required
- Strong problem-solving, collaboration, communication, and engagement skills
- Strong organizational skills and the ability to manage multiple tasks at a given time
- Basic knowledge of Cryptocurrency
- Possesses a drive to solve complex issues and deliver an exceptional customer experience every day
- Self-starter and comfortable working independently when needed
- Excellent written and verbal communications skills; the ability to multi-task and respond quickly
- Proven technical knowledge of Microsoft Windows and Office applications
- Strong analytical and problem-solving skills
- Ability to contribute ideas, as well as influence and execute them in a collaborative environment
- Ability to lean into change, while multi-tasking in a multifaceted financial service center
- Desire for growth and an appetite for endless learning
- College Degree or equivalent work experience preferred
- Business writing experience preferred
Benefits
- Comprehensive health care coverage and emotional well-being support
- Market-leading retirement
- Generous paid time off and parental leave
- Charitable giving employee match program
- Educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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