Experienced Technical Support / Customer Service Representative (Remote) – Deliver Exceptional Customer Experiences with arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative (Remote). As a key member of our team, you will play a vital role in providing top-notch support to our clients, helping them navigate their products and services with ease.
About arenaflex
arenaflex is a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team is comprised of talented individuals from 70+ countries, united by a shared passion for delivering exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
At arenaflex, we believe in empowering our team members to reach their full potential. As a Technical Support / Customer Service Representative (Remote), you'll have access to comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on career growth and personal development, you'll have opportunities to advance your career and develop valuable skills.
Key Responsibilities
As a Technical Support / Customer Service Representative (Remote), your primary responsibilities will include:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Maintaining broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Essential Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Familiarity with iOS and/or MacOS, or comparable technology
- Experience with customer relationship management (CRM) software
- Knowledge of industry-specific software and tools
What's in it for you?
As a Technical Support / Customer Service Representative (Remote) at arenaflex, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the best version of you!
If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to join arenaflex as a Technical Support / Customer Service Representative (Remote). Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
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