Director, Customer Operations – Beverage Quality, Revenue, and Profit Growth
At arenaflex, we're committed to refreshing the world and making a difference in the lives of our customers and employees alike. As a Director, Customer Operations on our Roark Account Team, you'll play a pivotal role in driving beverage quality, revenue, and profit growth for our customers while ensuring proper cost management to achieve our goal of becoming our customers' most valued supplier. If you're a results-driven professional with a passion for customer operations and a growth mindset, we invite you to join our team and embark on an exciting journey of innovation and excellence.
About arenaflex
arenaflex is a leading beverage company with a rich history spanning over 130 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico, among others. We work with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and many more. Our purpose is to refresh the world and make a difference, and we're committed to nurturing an inclusive culture that's grounded in our company purpose.
Job Summary
As a Director, Customer Operations, you'll be responsible for interfacing with customers and the account team to configure and own fulfillment of account-based equipment, service, and supply chain solutions. You'll work closely with the sales team and our customers to drive beverage quality, revenue, and profit growth while ensuring proper cost management. This role requires a strategic thinker with excellent communication and influencing skills, who can create operational solutions and utilize system tools to deliver customer value.
Key Responsibilities
* Lead customer selling efforts of operational products & services and customer stewardship
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team.
- Leads the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts.
- Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex.
Qualifications & Requirements
* BS/BA (or equivalent) required
- MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
Functional Skills
* Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
- Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
- Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally.
- Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
- Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
What We Can Do For You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
Skills
* Business Development
- Business Planning
- Communication
- Consultative Sales Management
- Customer Relationship Management (CRM)
- Decision Making
- Group Problem Solving
- Leadership
- Long Term Planning
- Operational Assessment
- Relationship Building
- Sales Forecasting
- Sales Management
- Sales Process
- Solutions Selling
- Waterfall Project Management
Compensation & Benefits
* Pay Range: $134,800 - $165,200
- Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:
* 30 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Our Purpose and Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Ready to Join Our Team?
If you're a results-driven professional with a passion for customer operations and a growth mindset, we invite you to apply for this exciting opportunity to join our team at arenaflex. Don't miss this chance to embark on an exciting journey of innovation and excellence. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job