[Remote] Remote Transaction Processing Customer Service Representative II - RMTA
Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Remote Transaction Processing Customer Service Representative II to respond to customer inquiries, process transactions, and maintain knowledge of company and client programs.
Responsibilities
- Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
- Process required transactions via mainframe or web-based applications
- May require outbound correspondence from the client to be processed
- Receives documents from both electronic and hard copy forms for processing
- Sorts, images, documents, files, and archives by form type
- Identifies documents and their purpose; creating a database of information
- Classifies documents based on contract requirements
- Captures information based on client requirements
- Verifies data from automated data extraction tools
- Ensures transmission of processed data to the appropriate next level
- Performs other duties as assigned
- Maintain a thorough knowledge of the company and client programs, policies, and technology
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
- Works autonomously within established procedures and practices
Skills
- Must reside in Florida to be considered
- Must be at least 18 years of age or older
- Must have a High School Diploma, or equivalent
- Must be able to submit to a background check and drug test
- Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri
Benefits
- Remote - Work From Home
- Full-time Employment with Benefits day one including paid Holidays.
- Paid Training: Get the training you need to excel.
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
Company Overview
Company H1B Sponsorship