Manager, KYC & Compliance Onboarding

About the position We are seeking an experienced and dynamic Manager of KYC (Know Your Customer) and Compliance Onboarding to join our team. The ideal candidate will have a strong background in the payments or fintech industry, with a proven track record of managing teams at scale. The Manager KYC and Compliance Onboarding will be responsible for overseeing the onboarding process for new customers, ensuring compliance with regulatory requirements, and implementing best practices for KYC procedures. This role requires strong leadership skills, attention to detail, and the ability to navigate complex regulatory landscapes. This is a critical function as the business continues to grow rapidly and expands in new countries and geographies. You will lead a team of KYC analysts globally and will have full responsibility for delivering a delightful customer experience during the KYC onboarding process. This role will report to the VP of Payment and Compliance Operations.

Responsibilities

• Responsible for day to day management of the overall portfolio of open KYCs to completion including liaising with the assigned KYC compliance analyst where there are delays or escalations
• Design and manage KYC and onboarding processes that creates delightful experience for Tipalti customers while enforcing Tipalti's policies and obligations as a licensed entity
• Ensure that KYC procedures are conducted accurately and efficiently, including customer due diligence, risk assessment, and ongoing monitoring.
• Lead and manage KYC issues escalated by our customers or internal stakeholders such as the Sales and Implementation team
• Design KYC and onboarding processes as the business launches new products and starts operating in new geographies
• Lead and manage a team of KYC analysts based in the US, UK and EU
• Lead automation projects to drive efficiency and create scalable solutions to support future growth for Tipalti
• Acts as single point of contact for any KYC/AML questions or concerns across the business
• Prepare and present reports to senior management on KYC and compliance onboarding performance, including key metrics, trends, and recommendations for improvement.
• Stay abreast of changes in regulatory requirements and industry best practices related to KYC and AML (Anti-Money Laundering) compliance.

Requirements

• Bachelor's degree in business, finance, law, or a related field. Advanced degree or professional certification in compliance or AML preferred.
• 5+ years of relevant experience in the payments or fintech industry, with a focus on KYC and compliance.
• Proven track record of managing teams at scale, including hiring, training, and performance management.
• In-depth knowledge of KYC and AML regulations, including KYC requirements for various jurisdictions and customer segments.
• Strong understanding of fintech products and services, with the ability to assess compliance risks associated with new products or features.
• Excellent analytical and problem-solving skills, with the ability to interpret complex regulatory requirements and develop practical solutions.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders at all levels.
• Detail-oriented with a commitment to accuracy and compliance best practices.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
• Experience working with compliance management systems or KYC software solutions is a plus.

Benefits

• Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
• Competitive salary and stock options
• Matching 401K
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Subsidized lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

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