Experienced Entry-Level Customer Service Representative – Telehealth Support Agent

At arenaflex, we're passionate about delivering exceptional customer care to patients and families across the country. As a Clinical Support Services Agent, you'll play a vital role in our telehealth team, providing empathetic and professional support to those who need it most. If you're a people person with a passion for helping others, we want to hear from you!

About arenaflex

arenaflex is a leading telehealth company dedicated to providing innovative solutions for patients and healthcare providers. Our mission is to bridge the gap between patients and healthcare professionals, ensuring seamless communication and exceptional care. With a focus on customer-centricity, we're committed to delivering outstanding experiences that exceed expectations.

Job Summary

As a Clinical Support Services Agent, you'll be the first point of contact for patients and families, gathering information and relaying it to our clinicians. This rewarding role requires strong customer care skills, attention to detail, and the ability to navigate challenging situations with empathy and professionalism. If you're looking for a career that offers flexibility, growth opportunities, and a sense of purpose, join our team at arenaflex!

Key Responsibilities

* Receive and process calls from patients and families, gathering information and relaying it to our clinicians

• Provide empathetic and professional support to callers, navigating challenging situations with ease
• Enhance customer care skills through ongoing training and development
• Work collaboratively with our telehealth team to ensure seamless communication and exceptional care
• Participate in ongoing quality improvement initiatives to drive excellence in customer care
• Meet or exceed performance metrics, including call volume, quality, and customer satisfaction

Essential Qualifications

* 18 years of age

• Excellent verbal communication, interpersonal, and organizational skills
• Accurate keyboard and typing skills (minimum 40 wpm)
• Proficient use of Microsoft Office and internet navigation
• Strong customer service skills with the ability to speak with a smile in your voice
• Evening, weekend shifts required (including holidays, paid at time ½)
• Access to High Speed Internet on a personal network (cannot be a shared network)
• Personal, private, and patient-confidential workspace environment required

Preferred Qualifications

* Previous customer service experience in a healthcare or telehealth setting

• Experience working in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Familiarity with electronic medical records (EMRs) or similar systems

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong customer service skills with the ability to navigate challenging situations
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Familiarity with electronic medical records (EMRs) or similar systems

Career Growth Opportunities and Learning Benefits

* Ongoing training and development opportunities to enhance customer care skills

• Career advancement opportunities within the company
• Collaborative and supportive work environment
• Opportunities for professional growth and development

Work Environment and Company Culture

* Remote work-from-home position after a two-week orientation/training in our Gilbert training center

• Monday – Friday schedule
• Health/dental/vision/retirement plans offered to full-time team members upon eligibility
• Collaborative and supportive work environment
• Opportunities for professional growth and development

Compensation and Benefits

* Starting pay: $18.00 per hour

• Opportunity to increase pay quickly; company promotes from within
• Health/dental/vision/retirement plans offered to full-time team members upon eligibility
• Paid time off and holidays

How to Apply

If you're a motivated and compassionate individual with a passion for customer care, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in telehealth. Apply Now! Apply for this job