Experienced Customer Service Representative – Repair Management & Order Processing
At arenaflex, we're dedicated to delivering exceptional customer experiences and fostering a culture of innovation and growth. As a leading organization in the industry, we're seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Bartlesville, OK. This is an exciting opportunity to work with a talented group of professionals who share your passion for customer satisfaction and excellence.
Job Overview:
As a Customer Service Representative at arenaflex, you'll play a vital role in managing customer repair requests, ensuring timely and accurate execution, and driving business growth through exceptional service. You'll work closely with our repair technicians, manufacturing, and logistics personnel to deliver outstanding results and exceed customer expectations. If you're a self-starter with a keen eye for detail and a passion for customer satisfaction, we encourage you to apply!
Key Responsibilities:
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Repair Management:
Oversee customer repair requests from initiation to delivery, ensuring seamless coordination between Bartlesville and Warminster, PA locations.
Order Processing:
Enter and manage repair information following established processes to guarantee accurate and timely execution, meeting or exceeding customer expectations.
Scheduling & KPIs:
Prioritize repairs with technicians to meet schedules and Key Performance Indicators (KPIs), driving business growth and customer satisfaction.
Problem Resolution:
Lead activities to resolve capacity and material constraints, customer issues, and urgent repair turnarounds, ensuring timely and effective resolution.
Order Completion:
Process Service Orders, Sales Orders, and Service Notifications, ensuring correct invoicing and timely delivery, meeting or exceeding customer expectations.
KPI Support:
Assist in achieving and maintaining KPIs in areas such as delivery, revenue, safety, quality, and integrity, driving business growth and customer satisfaction.
Data Analysis:
Run reports, review data, and recommend process improvements for better KPI performance, driving business growth and customer satisfaction.
Continuous Improvement:
Participate and/or lead improvement initiatives to enhance service goals and customer satisfaction, driving business growth and innovation.
Other Tasks:
Support additional roles or tasks as requested by management, demonstrating flexibility and adaptability in a dynamic environment.
Qualifications:
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Education:
Bachelor's Degree with 2-5 years of relevant experience, or an equivalent combination of education and experience with proven accomplishments.
Experience:
Strong customer service experience, attention to detail, and ability to work well both independently and within a team.
Skills:
Self-starter with the ability to manage multiple tasks and adapt to changing priorities, demonstrating exceptional communication and problem-solving skills.
Ideal Candidate:
The ideal candidate is proactive, reliable, and committed to delivering high-quality service. If you thrive in a dynamic environment and have a passion for customer satisfaction, we encourage you to apply! As a Customer Service Representative at arenaflex, you'll have the opportunity to grow and develop your skills, working with a talented team of professionals who share your passion for excellence.
Compensation & Benefits:
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Pay Rate:
$20.00 to $25.00 per hour, depending on experience and qualifications.
Benefits:
arenaflex offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
Candidate Privacy Information Statement:
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.arenaflex.com/en/us/candidate-privacy-policy.
Apply Now:
If you're a motivated and detail-oriented Customer Service Representative looking for a challenging and rewarding opportunity, we encourage you to apply! Please visit our website to learn more about this exciting opportunity and to submit your application. Apply Job! Apply for this job