Experienced Customer Experience Administrator – Remote Customer Service Representative
At arenaflex, we're dedicated to delivering exceptional customer experiences that set us apart from the competition. As a Customer Experience Administrator, you'll play a vital role in ensuring our customers receive the highest level of service and satisfaction. If you're passionate about providing top-notch customer care and have a knack for juggling multiple tasks, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for home repairs and maintenance. Our mission is to be the first call for home repairs and maintenance, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. With a strong focus on customer satisfaction, we're constantly looking for talented individuals who share our passion for delivering outstanding service.
Job Overview
As a Customer Experience Administrator, you'll be the primary point of contact for customers, handling all customer activity within the organization. You'll work closely with our Home Techs to maintain the highest standards of service, ensuring that our customers receive the best possible experience. This is a part-time, fully remote position, and you'll have the flexibility to work from the comfort of your own home.
Responsibilities and Duties
As a Customer Experience Administrator, your key responsibilities will include:
- Accepting inbound customer calls, leads, and returning customer messages within 24 hours
- Preparing and approving job proposals, and following up with customers after a deposit is received
- Managing daily scheduling of Home Techs
- Scheduling home onsite visits for more complicated proposals
- Communicating with customers regarding scheduling and job updates
- Updating social media and company website with referral statements and job photos
- Calling back completed jobs for service updates and referrals
- Closing out jobs in all operational and accounting systems
- Sending automated invoices after completion
- Maintaining close contact with Owner General Manager, Service Techs, and customers
Main Objectives
To excel in this role, you'll need to meet the following main objectives: 1. Leave a Great Impression: Customers should feel that you were positive and helpful. 2. Live Answer Phone Throughout Shift: Try to smile when you talk on the phone, and make a great first impression. 3. Live Respond & Return Emails Throughout Shift: Respond promptly to customer emails and messages. 4. Respond to All Voicemails in Queue: Return voicemails in a timely manner. 5. Respond to All Emails in Queue: Respond to all customer emails in a timely manner. 6. Log all Data Into Lead Tracker Database: Accurately log customer data into our lead tracker database. 7. Log all Data and Schedules on HouseCallPro and/or Workiz: Accurately log customer data and schedules on our operational systems.
Qualifications
To succeed in this role, you'll need:
- Telephone Customer Service Experience: A proven track record of providing excellent customer service over the phone.
- Pleasant Speaking Voice: A friendly and approachable speaking voice that puts customers at ease.
- Home Computer with Microphone Headset and High-Speed Internet Access: A reliable computer and internet connection to work from home.
- Ability to Pass Background Check: A clean background check is required for this position.
- Enjoy Working with the Public: A passion for working with customers and providing exceptional service.
- Desire to Always Exceed Expectations: A commitment to delivering outstanding customer experiences.
Skills and Competencies
To excel in this role, you'll need:
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in using operational systems, such as HouseCallPro and/or Workiz
- Ability to work independently and as part of a remote team
- Strong problem-solving and analytical skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Administrator, you'll have opportunities to:
- Develop your customer service skills and expertise
- Learn about our operational systems and processes
- Collaborate with our Home Techs and other teams to deliver exceptional customer experiences
- Participate in ongoing training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of teamwork, collaboration, and a commitment to delivering exceptional customer experiences. We're a dynamic and fast-paced organization that's always looking for talented individuals who share our passion for delivering outstanding service.
Compensation and Benefits
As a Customer Experience Administrator, you'll receive:
- Competitive hourly rate: $12.00 - $14.00 per hour
- Opportunity to work from home in a flexible and remote environment
- Ongoing training and development programs to enhance your skills and knowledge
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for juggling multiple tasks, we want to hear from you! Apply now to join our team as a Customer Experience Administrator and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job