Experienced Customer Support and Sales Lead for Global Community of Remote Professionals - arenaflex

Introduction to arenaflex

arenaflex is a vibrant community of 1,071 remote professionals from 62 nationalities, united by a passion for exploring the world and living life to the fullest. For the past five years, we have been traveling the globe together, immersing ourselves in different cultures and experiences. As a result of the global pandemic, interest in our unique lifestyle has skyrocketed, and we are now expanding our team to meet the growing demand. We are seeking a talented and experienced Customer Support and Sales Lead to join our dynamic team and play a key role in shaping the future of our community.

About the Role

The Customer Support and Sales Lead is the central point of contact for all communication with our members and prospective members. This is a hands-on role that requires a unique blend of customer success, sales, and community building skills. As the voice of arenaflex, you will be responsible for guiding our members through their journey with us, addressing their concerns, and providing exceptional support to ensure their success. You will also apply your natural sales talent to help accepted members make the decision to join our community and ensure that our Chapters are always fully booked.

Key Responsibilities

• Take ownership of Tribe Support, managing the department, and overseeing all email communication with the arenaflex community
• Champion the voice of our members to the rest of the team, ensuring their concerns and perspectives are heard and addressed
• Help applicants who have been accepted by our Admissions team make their decision to join the community, and ensure a smooth onboarding journey
• Advise members on the best Chapters for their journey and discuss concerns
• Write member-facing documentation, PDFs, and communications to inform the community about big updates
• Set aside time to make impactful, long-term improvements and carefully document all processes within your department

Who We Are

At arenaflex, we are a family of like-minded individuals who share a passion for community building, remote work, and personal growth. We are a small, tight-knit team that values diversity, inclusivity, and mutual support. Our team of 13 comes from 10 different countries, and many of us have become permanently nomadic global citizens, traveling the world side-by-side with our members. We are brave, curious, and adaptable, always looking for ways to improve and innovate. We lead with humility, treating each other with dignity and respect, and we are driven by a passion for our mission, rather than personal gain or recognition.

Our Culture

• We are a family-oriented team that values collaboration and mutual support
• We are obsessed with our community and dedicated to creating an exceptional experience for our members
• We are diverse, inclusive, and welcoming, with a strong emphasis on cultural exchange and understanding
• We are small but mighty, with a strong sense of determination and resourcefulness
• We are brave, curious, and adaptable, always looking for ways to improve and innovate
• We lead with humility, treating each other with dignity and respect

Who You Are

To succeed in this role, you will need to be a skilled customer experience manager with 1-2 years of experience in customer happiness and success. You should be able to understand how others feel, putting yourself in the shoes of our members, especially those who are new to our community and lifestyle. You should have a mind for strategy, enjoying the challenge of working backwards to achieve a goal, and be able to think critically about how your work fits into the bigger picture. You should be super organized, able to work systematically, and manage multiple tasks and responsibilities with ease. You should also be a natural communicator, with impeccable grammar and eloquent written English, and a talent for sales and community building.

Essential Qualifications

• 2+ years working as a customer success manager
• Experience in a sales role
• Impeccable grammar and eloquent written English
• Ideally, you are comfortable with design tools and have basic design skills to make documents look good

Preferred Qualifications

• Experience working in a remote team or community
• Knowledge of community building and customer success strategies
• Basic design skills and experience with design tools
• Experience with sales and marketing automation tools

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Exceptional communication and interpersonal skills
• Strong customer success and sales skills
• Ability to work independently and as part of a remote team
• Strong organizational and time management skills
• Ability to think critically and strategically
• Basic design skills and experience with design tools
• Experience with sales and marketing automation tools

Career Growth Opportunities

At arenaflex, we are committed to the growth and development of our team members. As a Customer Support and Sales Lead, you will have the opportunity to develop your skills and expertise in customer success, sales, and community building. You will also have the chance to take on new challenges and responsibilities, contributing to the growth and success of our community. We offer sponsored learning resources, including e-books, audiobooks, and online courses, to support your ongoing development and growth.

Work Environment and Company Culture

At arenaflex, we value our team members and strive to create a positive and supportive work environment. We are a fully remote team, with the opportunity to work from anywhere in the world. We also offer the chance to join one of our Chapters and travel with our members, experiencing the arenaflex lifestyle firsthand. Our team is diverse, inclusive, and welcoming, with a strong emphasis on cultural exchange and understanding. We lead with humility, treating each other with dignity and respect, and we are driven by a passion for our mission, rather than personal gain or recognition.

Compensation and Perks

We offer a competitive salary range of $30,000 - $50,000 per annum, depending on experience. We also offer a range of perks and benefits, including:

• Fully remote work from anywhere in the world
• A month of working from anywhere on us, joining one of our Chapters (worth ~$2,500)
• Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network
• Sponsored learning resources (e-books, audiobooks, online courses, etc.)

How to Apply

If you are a motivated and experienced customer success manager with a passion for community building and sales, we encourage you to apply for this exciting opportunity. Our application process has five stages:

• Please send in your application through our online form
• The second stage involves more written questions
• The third stage is a video interview call
• We may ask you to provide additional professional references
• The final stage is an interview with our CEO and COO

Conclusion

At arenaflex, we are committed to creating an exceptional experience for our members and team members. If you are a talented and motivated individual with a passion for customer success, sales, and community building, we encourage you to apply for this exciting opportunity. Join our dynamic team and become part of a vibrant community of remote professionals who are changing the way we live and work. Apply now and take the first step towards an exciting new career with arenaflex!